Thanks to technology, more flexible company policies, and comfort with
e-mail and instant messaging, telecommuting has boomed, and it's due to
become even more popular in the coming years. Research firm IDC
estimates that the number of mobile professionals will grow from 15.9
million in 2001 to 21 million in 2006. Although these figures include
some part-time telecommuters, it's still a hefty increase.
There's a great deal of talk about the type of hardware and software
someone would need at home to be able to telecommute, and that's for a
good reason. If you can't access company information or get relevant
e-mail, you're not much of an asset to the business. But there are other
considerations in telecommuting beyond making sure your VPN is up to
snuff.
Are you really a telecommuter?
Plainly put, not everyone is cut out for telecommuting. Sure, it's cool
to be home all day and be able to run errands and hang out with the dog,
but it can also be quite a drag as well. A major drawback is the lack of
actual face-to-face contact with other professional people, especially
your colleagues.
Forget the watercooler talk, in other words. Even if you're tapped into
e-mail exchanges, you'll be left out of that usual office chitchat that
goes on in the hallways, and whenever someone feels like taking a break.
You'll miss out on in-jokes, office contests, and long conversations
that keep you connected with your fellows.
Many people might think it's no great loss, but it's a serious enough
consideration that anyone who's thinking of telecommuting should really
sit down and think about what it might mean to disconnect from
colleagues.
Another pitfall is a lack of quick response. If a meeting gets called
suddenly, you aren't there. If a decision needs to be made on the fly
and you're washing the dishes or running to the post office, the
decision will be made without you. In other words, many telecommuters
have to give up a certain level of control and involvement in the work.
Being wired is enormously helpful in keeping up with what's happening,
but unless the entire company runs on telecommuters, being at home
creates limitations.
The third major drawback is motivation and organization. To be a great
telecommuter, you have to have plenty of both. Simply going into the
office is an indication to your mind that it's time to start work--that
physical commute from place to place creates a psychological trigger
that makes it easier to dig into professional tasks. But if your commute
is from the bedroom to the home office, it's not as easy.
Many telecommuters have to develop little tricks to stay on task. For
example, some actually pack a lunch for themselves and go into office
for the whole day. Others create elaborate schedules where every minute
is tracked, so slacking isn't an option.
The point is that motivation can be cultivated, but it takes time and
effort, and it doesn't always work. Someone who isn't inclined to find
new strategies for organization and mental cheerleading might not be a
good fit for the telecommuting lifestyle.
Company policy
Even if you have the right equipment and the right character for
telecommuting, you may be at the wrong company for it. Not every
business is fond of the tactic--sometimes, it's just too much effort and
scheduling. Also, many companies like to see their employees in the
office, and have them ready in case there's a last-minute meeting or an
emergency.
"There is a still a sense in many places that to be professional, you
have to show up every day," says John Challenger, head of corporate
placement firm Challenger, Gray & Christmas. "Companies like to have a
feel for what their employees are doing, and have some control over
that."
Some companies are hesitant to let telecommuting bloom because they feel
that work will get sloppy, or it might be difficult to reach employees
who are at home or tapping into the network while on vacation.
A company often doesn't have much say in whether an employee is using
broadband or another type of connection, and quite often doesn't even
check that their firewalls are good enough. When security concerns mix
with anxiety over lost work, it could mean that employees will be
staying put at their desks, not on their couches.
"A great deal of mobile work is being done," notes Challenger, "but many
companies aren't ready for some employees to make the big leap and
actually give up their office."
Staying connected
If character and company do match up, and it's possible to take off on
the telecommuter trail, there are several ways to start right. The first
step is in hammering out the details with colleagues and supervisors,
and not just the generalities. Although many issues will crop up in the
first few months that need attention, the more that can be anticipated
and addressed, the easier it will be.
Here are some questions that you and your company will have to answer:
-- Who will do tech support if the home computer is ailing?
-- How will network security be handled?
-- Are the access levels for Web-based applications set properly?
-- How often will you be expected to come into the office to check in?
-- Should regular in-person meetings be set up in advance so you have a
feeling of continuity?
-- Do you have access to a phone and e-mail list of all employees,
including their home numbers and home e-mail addresses if needed?
-- Who will own your home equipment? If it's the company, can it be used
for personal reasons, like doing your taxes or playing games, or do you
have to have a separate computer for that?
-- Will the company pay for all or part of your broadband access, or
some of your utilities?
-- What happens if files can't be exchanged or there's a problem with
information sharing? How quickly could you get into the office in that
case?
-- How will vacation time and sick time be handled?
As you can see, issues abound, but usually it's just a matter of knowing
where the difficulties might exist and making sure everyone is prepared.
Once the details are defined, and the telecommuting begins, you may want
to set up informal gatherings (aka happy hours) to stay connected with
colleagues on a personal level. Arranging lunches, dinners, or outings
is a necessary supplement to working at home, both for professional
reasons and for social interaction needs.
Telecommuting can be a great thing--a mobile workforce is more flexible,
and some studies have concluded that telecommuters are more productive
as well. But before fitting yourself for a new pair of office slippers,
make sure you're the type that can feel comfortable wearing them.