Training budgets are coming back, and IT departments are
looking for the best places to invest dollars. Newly flush budgets mean
CTOs and other bosses have an eye on which IT training avenues will be
worth the investment in 2006--and how an effective IT training strategy
can be developed for the future.
Not surprisingly, network
security will continue to be a major IT training focus in 2006.
Sarbanes-Oxley, Gramm-Leach-Bliley, and other legislative and legal
requirements continue to make network security a major
concern-especially if you are an IT professional in a heavily regulated
industry like financial services or healthcare.
A second training
focus for IT results from continued corporate emphasis on integrating
disparate systems on common reporting and transaction platforms.
Training in contemporary application development and integration
platforms like Websphere and Weblogic will continue to be in demand for
application developers.
On the system side of application
support, training emphasis will continue on middleware connector
software from vendors like HP, IBM, Attachmate, NEON Systems and
others.
"Certifications will also continue to be very important,"
says Claire Schooley, senior industry analyst for Forrester Research.
"IT uses certifications as a means of qualifying network personnel for
advanced skills in network implementation and support. Primary
certification vendors that IT will go to for professional certifications
include Microsoft, Novell, Cisco and Oracle, but in 2006, these
certifications will be changing to a more job-oriented focus--an
evolution that is already under way in 2005."
Schooley says
Microsoft is doing a complete revamp of its certifications, "because it
feels it now has too many of them, and that they are too general in
nature.
"They are evolving a new set of certifications that will
serve a first tier, a second tier and an architect level of training in
the hope that this will meet the needs of IT people better," she says.
"This new training will be more targeted toward specific job
codes."
The Microsoft transition is evidenced by the recent
appearance of targeted security certifications for the Windows platform.
The Microsoft MCSA certification is designed for systems administrators
who specialize in implementing, managing and maintaining security on
Windows. The MCSE certification addresses the same topics, but is
targeted instead to system engineers.
Others are following suit.
Novell, for example, has responded to the demand for Linux expertise
with targeted courses for a Linux Professional (first level) and a
Certified Linux Engineer (advanced level).
Cisco has developed
specific certifications for security and also for routing and switching,
which has been transformed with the introduction of data-voice
convergence technologies like VoIP (Voice over Internet Protocol). Cisco
has also developed a comprehensive curriculum for its channel partners
and integrators, who are playing larger roles in the initial deployments
of Cisco technology in corporations.
Certifications will certainly
be a key area of IT investment in 2006--but there are also other
areas.
"There is a strong tendency for IT to invest its training
dollars in technical education on new capabilities or applications that
it purchases from vendors and must now support," says Katherine Jones,
research director for Aberdeen Group. "This could include a new
development platform, or a particular software product or networking
product. In this sense, training is very much specifically aligned to
the procession of hardware and software that is coming in-house, and is
part of the new platform support strategy. There is also a corresponding
training for end-users."
In many cases, the technologies and
applications IT brings on board will come from outside vendors or
integrators that do the initial installation. At this point, the longer
term issue becomes effective technology handoffs to IT, so IT can
continue to support and enhance the technology invested in.
"IT is
investing in training that the vendor or integrator provides once a
capability is installed," says Schooley. "Since IT can spend a lot of
money on retaining consultant assistance for long periods of time, there
is a growing tendency during application installation to use consultants
as trainers and mentors for staff, so that knowledge can be transferred
and staff can eventually take over."
In the end, IT will be making
training choices in 2006 to equip staff with skills that are immediately
transferable to the tasks at hand, and that contribute directly to
improved department performance and results. With heavy workloads in a
dynamic environment and growing expectations from the end business,
there is no other way.
"Companies have also already been through
a phase when they tried to 'hire' skills," says Jones. "They found this
didn't always work because every company's IT environment is
unique--even if the companies are using similar hardware, software and
networks."
Training dollars are precious commodities even in
"good" budget years. That's why it's imperative that IT optimize
training for best results.
Here are five optimization
strategies:
1. Establish a return-on-investment
methodology
Training benefits can be intangible and hard to
assess. IT management can do something about this by defining in advance
a specific set of skill set improvements that it wants to see training
deliver to its workforce-and a strategy on how the skills will be
transferred to the workload tasks. Metrics can then be defined to
determine if workload tasks are being mastered according to desired
timelines.
With a methodology of "knowledge transfer" instead of
just "training," IT is in an excellent position to recognize the
training that produces the best results--and to understand the best
conditions for knowledge transfer.
For example, if your goal is
to reduce an individual application development cycle from one month to
two weeks and you are training new developers on Websphere, you should
be able to see if you meet your two-weeks development goal.
2.
Use a variety of training methods
"Overall, you're going to
see IT departments using "blended" training that involves informal
on-the-job training, classroom training, online training and mentoring,"
says Schooley. "Smaller IT organizations will be more informal in their
training methods, leaning toward on-the-job training. Larger IT
organizations will have assessed the skillsets of their employees, so
they can understand exactly what the employees do and do not know, and
then create a learning plan.
"Often," Schooley continues, "these
organizations have implemented an enterprise-wide learning management
system that registers employees for courses, tracks training--that is,
who has which certifications, and who has taken which classes--and
provides reports on learning activity of employees"
3. Look at
training through the eyes of the employee as well as from the
standpoints of IT and the end business
"Companies need to
make efforts to retain top talent, because of the insufficient labor
force," says Jones. "When companies make concerted and continuing
investments in employee training, they are much more likely to retain
employees. Retention rate is one way to gauge return on
training/learning investment."
Jones also notes that some
corporations have an IT training philosophy that is organized around the
employee's career growth, and that actually spans the employee's entire
projected career at the company.
"IT professionals like to stay
with organizations that respect them, and their right to a career path
and career growth," she says. "If the company also views training over
the projected employed 'lifetime' of the employee, this boosts morale
and improves educational results because employees value training and
reward for performance. On the other hand, you do encounter some
resistance in IT supervisor and managerial levels. The complaint seems
to be, 'Why should I train? They'll just leave anyway!'"
4.
Hire well
Many corporations and technology firms are forming
partnerships with universities organized around on-the-job internships
for students. The best and the brightest graduate into jobs at the
sponsoring organizations.
If a program like this is not a
practical consideration, corporate IT can still effect a strong hiring
program by establishing interviewing techniques that screen for top
skills through the use of technology testing and pre-hire
assessments.
5. If you're an IT staff member, take charge of
your own training
When it's all said and done, IT departments
are under constant pressure to perform, and this makes management and
staff alike keenly focused on immediate tasks and to-do
lists.
Some organizations have formal, online training tracking
and delivery systems that allow IT staff to take charge of their own
training and careers within the company, decide on where they want to go
and grow, and pursue that line of training and expertise development
with the help of online courses and personal mentors. Unisys, with its
Unisys University, is one example.
If you are in a shop that does
not have a formal system or a large training budget, you can still take
charge of you own career development by volunteering for projects in
areas where you want to develop skills, by taking courses and reading
books on your own, and by getting to know those who are in the area of
skill you want to master.
"Because of the nature of IT, a lot of
training gets done informally, on the job," says Schooley. "People help
each other, especially when they are performing R&D for new projects.
There are some organizations that value just jumping in and learning,
although we still see a lot of instructor training. An example is when
an organization purchases a new server and sends everyone to a training
class. Then the people come back and need to apply what they have
learned."
Mary E. Shacklett is president of Transworld Data, a
marketing and technology practice for technology companies and
organizations.