If I had a small advertising budget--in the thousands rather
than millions--like most small or even medium size businesses, where
should I put my money?" It's a question that's often asked, but on this
occasion it was met with a variety of answers: "Blogs!" "RSS!" "Web
site search." "Online, in any case."
This advice came from a
round table of advertising people, actually; we were having dinner at an
IT conference. I wasn't exactly a fly on the wall (I sat at their dinner
table by chance) and they weren't engaged in dishing out their firms'
trade secrets. However, there were candid observations, which I plied
with questions, as they plied themselves with martinis.
Thinking
back on the conversation, it struck me that 10 years ago these same
people might not have mentioned the Internet, much less online
advertising. These days they were talking about online ads gaining on
print and broadcast. "Almost $15 billion this year!" went one claim. The
big news in their world is the shift in focus from traditional media to
online.
"People are losing confidence in the effectiveness of old
media."
"Bah, they're just adapting to the public's use of the
Internet."
"Well, of course, I still put most of my money with
print and broadcast, but I know their coverage is declining...and the
online coverage is increasing."
Among themselves, these
advertising people repeated words like watershed and turning point when
they talked about the changes in advertising wrought by the Internet.
Some figures--such as Internet ad spending in Britain exceeding
television spending in 2004--bear this out. I'm no fan of ad-biz, but
I'm interested because this undoubtedly signals a cultural watershed, a
big shift in how people spend their time. For these folks though, it's a
business proposition.
"Every businessperson has just gotta know,
the Internet is changing the rules of advertising." Though hardly a
revelation, what seemed to ripple through this group was the impact of
the changes. As one of them put it, "More and more people are finding
their shopping niches on the Internet. They can get odd things from odd
places and have them sent to their home. I'm gearing more and more of my
advertising to find these people." The enthusiasm around the table was
palpable. Their creative juices are flowing, because Internet
advertising is not only growing; it's new and it's different.
For
one thing, it can be interactive. As one of the folks at the table put
it, "As of this year, thanks to the Supreme Court, wine can be sold in
any state over the Internet. In this one thing you can see all the
forces we're talking about: Niche sellers, new distribution patterns,
worldwide participation, unlimited appeal to individual tastes,
knowledge based purchasing, search environments..."
"Whoa," I
said, "Forgive me for being dense but you're running over concepts like
mountaintops, what for instance, do you mean by 'knowledge based
purchasing'?"
"The best kind! Complex products and people who
want to know something about them before buying. Wine is a perfect
example. Between 'I don't know what I like' and 'What's the best vintage
year for Chateauneuf du Pape,' there are a lot of people who educate
themselves while they pick out a wine. We can do that interactively on
the Internet at least as well as asking the most informed sommelier (and
a lot less snooty). And WE get to throw pitches while people learn. It's
perfect!"
"Nothing else does that," chimed in another.
"Does what?" I asked.
"Nowhere else can advertising lead
so immediately to a sales transaction--or even distribution, if you're
talking software or media content such as music."
The others
nodded sagely and looked at me like I was found running naked in some
remote valley of Mongolia. Not wanting to undo that perception just
then, I asked, "What do you mean by a search environment?"
"It's
called search marketing. What do you think makes Google so rich?"
One of the people leaned in my direction and said, "With want
ads, the printed kind, people scan through them to find something they
want, right? How much time have you spent scanning ads or flipping pages
of magazines and newspapers looking for something specific? Nothing to
it on the Web--it's a search, a Google, a Yahoo, an MSN, a site search,
whatever. And we piggyback on that search, or I should say the search
engine company does the piggybacking. They sell ad space on the search
results pages. We have whole campaigns based on that and they're
becoming very sophisticated, very tailored to the user."
"Yeah,
personalized advertising, we're just learning how to do that. If you
have a database of information about your customers...we can do
wonders."
Picking up this thread, another said, "We can do a
whole multimedia show around you--or at least around your tastes. Call
it Webertainment, or a Webertorial."
This gushy statement drew a
retort: "You can tell the creative types. The sizzle is always ahead of
the steak. We need broadband, lots of it, and not this half-baked
broadband a lot of people in the U.S. are getting."
"Sounds to me
like you want to drive the budgets for online advertising right into the
stratosphere, just like TV." I said this because, in fact, their ideas
headed in the direction of complexity and more expense.
There was
a pause. "Look," I said, "I'm thinking of businesses with small
advertising budgets."
"You mean like around a million?"
"Not exactly. You make it sound like Internet advertising is only
for big players. That's not true, is it?"
The oldest member of the
group, a grizzled veteran of perhaps 40, took the conversation in hand.
She said, "Broadcast is expensive, especially television. I think
we can get just about the same show as a well-produced 30 second spot
for half the cost on the Internet. But that's not the point. In most
other media you pay for big numbers. On the Internet you can buy ad
space, or whatever, with much narrower targets. It should be perfect for
small businesses. Take an industry blog, for example. Blogs are an
incredibly expanding area. If you make buys in a small number of the
best blogs in a given industry, you'll get a very targeted audience, and
it's cheap. The Internet has lots of opportunities like that."
"Yeah, RSS, local search, community Web sites...lots of places."
It was an enthusiastic chorus.
Many voices, not always on the same
tune, but it seemed to me that they did agree that Internet advertising
is important, growing, and a good value for smaller companies with
limited budgets and a desire to go beyond their basic Web site
presence.
Nelson King writes Pursuits bimonthly for
ComputerUser