Buying a cell phone these days is not as simple as it
would first appear. Any of a dozen factors could impact your decision on
which phone to purchase. Here's a quick survey of what to look for based
on your preferences.
Business or pleasure?
Since most cell phones have many similar basic features
including call waiting, caller ID, conference calling, calendar and
camera, it's best to decide how you will use your phone. More and more
people are dropping their land-based phones and going wireless
altogether. Others may use their mobile phone exclusively for work. At
this juncture, the ability to play MP3 tunes, pick up FM radio, download
Jessica Simpson polyphonic ring-tones, game-play options, text-messaging
features, or the number of pixels in the camera are secondary
issues.
If you choose to have your cell be your primary phone
either for home or for work, than better to concentrate on performance
and basic features. Look for phones that have better-than-average
battery life, at least three hours of talk time. You may also want to
consider the number of contacts you can store, Bluetooth handset
capabilities, and whether you'll be using your cell to handle e-mail
while on the road.
Quality of speakerphones is critical,
especially when driving in a car or typing at your keyboard while
talking to a client. Do you want to employ GPS for those journeys into
uncharted territory? Road warriors may also want to consider roaming
capabilities and how much overseas travel they log as these issues will
not only affect what kind of cell platform to buy into, but also what
kind of technology will best support your wanderlust, and which carrier
and plan will best suit your needs.
Beyond that, quirky
subjective factors regarding style and usability are more important than
you think. Flip tops, clamshells, sliders, swivels, watch, candy bars,
three-way morphing game platforms, thin, fat, small, big; go figure.
When my Treo 600 grew legs and walked away last year, I purchased
a Motorola v60, and at first thought it very cool. But after using it
for a week, I was thoroughly dumbfounded by what I considered an obtuse
navigation system and contact list and calendar functions, not to
mention the inability to sync with my PC. I gave up on Moto and rushed
out to purchase a new Treo 650.
PDA or smart phone?
PalmOne's Treo line and RIM's Blackberry mobile phones are
leading PDA-based cell phones that include touch-screen or pen input as
well as 10-key and keyboard navigation. In addition to PalmOne and RIM,
a number of smart phones are now available that incorporate operating
systems such as Windows Mobile (Palm Treo 700 and others) or Symbian
(Series 60 by Nokia also licensed to Siemens and Samsung).
These
phones typically sport larger memory and storage, more powerful
processors, and larger color display than less advanced cell phones. The
operating system of Smart Phones and PDAs provide a platform that
third-party developers can use to create add-on applications with a
consistent user interface. They can also run games and full
applications.
Carriers and plans
Probably the
most important decision you'll actually make, even above choosing a
phone, is what carrier and plan you'll use. There are three basic
technologies here. GSM phone networks are the standard in Europe and
have been introduced in the U.S. by Cingular and T-Mobile. Meanwhile,
Sprint and Verizon are two of the major carriers using CDMA, and Nextel
uses the iDEN standards. You'll want to examine all of them for service
and reliability.
Despite spotty reception as it integrates with
AT&T Wireless, I enjoy Cingular's roll-over of unused minutes from month
to month. Plus, you can add lines for around $10 each so you can
consolidate multiple cell phones in the family onto one monthly bill.
And, Cingular is rolling out its Edge/Wi-Fi plan nationally. Other
carriers also have their unique features: Nextel pioneered the
walkie-talkie phone, but since its merger with Sprint, one has to wonder
how much longer its offerings will last past the merger.
Sprint
also offers a "push-to-talk" feature and offers a variety of "fair and
flexible" plans that enable families to share a bucket of common
minutes. T-Mobile gets high ratings for customer service and its GSM
technology is great for world travelers, but its U.S.
coveragestill needs to be built out.
Verizon offers
walkie-talkie, and a wide variety of plans. Its EVDO/VCAST enables
customers to quickly download news and entertainment content from CNN,
NBC, and Comedy Central, as well as mobile games.
When picking a
plan it's best to give a serious look at your usage and gauge
accordingly and within your budget. Will you be adding a data plan for
e-mail and Web browsing? Do you or other users on the plan send a lot of
text messages, or send or receive videos or graphics? Do you have an
existing plan and just want to upgrade your phone? What about long
distance and roaming? Give some thought to your usage as it effects time
of day, as many of the carriers offer various plans that shift evening
and weekend hours that might work best for you.
Caveats
and resources
If you're a gadget geek or phone freak, you
already know about the sites listed below. They are a good source of
online news, reviews, comparisons, and where-to-buy information. That
said, other good resources include friends, family and colleagues, and
the occasional trip to the mall. Keep your eyes and ears open and ask
questions. If your friend is always kvetching about her cell, well,
there's a review for you to consider.
Also, asking questions at
the store at the mall may also reveal some critical buying info that you
don't hear about during the sexy Super Bowl commercials. For instance,
when I went to the local store to buy my Motorola v60, I had originally
intended to buy one of the first revs of the black Motorola Razr. I was
totally sold by the slick TV commercials that showed the Razr knifing
its way through steel butter. Not! "Don't buy it," said the store clerk.
"Your carrier won't offer insurance." That was enough for me. If returns
are a problem for the reseller--rough translation: "hinge
breakage"--then it's time to dial 411 and check in with reality.
Bill Gram-Reefer has written for MicroTimes, Boardwatch
Magazine, and other tech publications. He is a public relations
consultant based in Concord, Calif.