Most IT people realize that a professional education
doesn't end with a toss of the mortarboard or a few certifications that
look pretty on the data center's wall. Constant changes--in every area
from security to network administration to Web-enabled applications--are
what draw many individuals to IT, but the pace of technology is also a
challenge, as IT types work to complete their to-do lists and stay
current at the same time.
Fortunately, keeping knowledge fresh
doesn't have to involve wading through numerous new certifications, or
trying to tackle a stack of books higher than a server rack. Here are
some tips for staying sharp without getting bogged
down:
* Enlist your employer in the effort.
According to a recent survey done by the Computing Technology
Industry Association (CompTIA), the majority of IT workers are getting
little guidance or support from their employers when it comes to career
training and education. As a result, at least 60 percent of IT
professionals are looking for new jobs at employers that understand the
need for constant training.
Enlisting the help of the company can
allow an IT worker to buck the trend. Explaining, in non-technical talk,
why online courses and certification refresh classes are important will
go a long way toward creating an education plan.
"Employers may
be doing themselves a great disservice by not taking a more aggressive
role in setting priorities when it comes to the continuing education of
their IT workers," says Neill Hopkins, vice president of skills
development at CompTIA.
If the higher-ups seem to balk at shelling
out for training, Hopkins suggests a simple reminder that the cost of
recruiting, hiring, and training new tech workers is significantly
higher than investing in ongoing training for those already on the
payroll.
* Take the exam before taking the course.
Although technology moves with alacrity, there are some areas where
it's at a fairly standard pace. A prime example is the MCSE
certification, which has reached a saturation point, according to many
trainers. Basically, most of those who need it already have it. The same
goes for some types of Cisco certifications, according to that
company.
Rather than take an extensive course that goes over
material that's already been mastered, experts advise taking a look at
the final test to see where knowledge gaps exist. Often, the test are
available for free, or sample tests are available in study
guides.
"These exam blueprints might not be the exact ones used
for the courses, but they reflect what's currently needed," says Cindy
Hoffman, certifications track manager at Cisco.
If a certification
was achieved more than a year ago, most of the knowledge should still be
fresh and relevant, but an IT professional can get a sense of any new
testing requirements, and material that might have been missed. Then,
education would be much more focused, since it would only involve those
small pockets of information.
* Go surfing and
networking. Not all education has to be a formal affair, complete
with tests and problem-solving. IT employees can employ the same tactic
for training as they do when faced with an unfamiliar tech problem: chat
with the community.
Bulletin boards, listservs, blogs, and
conferences are all ideal places to pick up new ideas, says
Hoffman.
"There are so many sites that are geared just toward
keeping skills up to date, that it's hard to choose where to go," she
says. "It's an embarrassment of riches."
Companies like Microsoft
encourage their managers and development executives to keep blogs. With
an area like security, this can be especially helpful for keeping on top
of skills, and knowing what's going on in the industry. Also, staying
plugged in through discussion boards will give surfers a better idea of
any certification changes, and whether they need to sign up for a
full-fledged course.
"The trend is definitely toward less formal
knowledge," says Hoffman. "We encourage people to take advantage of as
many tools for training as they can, formal or
informal."
* Expand your learning materials. There
are tried-and-true methods for learning new information, like books and
classes, but thanks to technology, it's now possible to freshen up
knowledge from just about anywhere. Online courses are beneficial, but
the newest trend is video on demand, according to Christine Yoshida,
manager of the learning and development group at Cisco.
Companies
that offer certifications, like Cisco, have been experimenting with ways
to help busy IT managers stay on top of their skills. Many have been
implementing a combination of Web discussion board with a live feed of
an educator. These "classes" can either be viewed in real-time, and for
free, or be accessed in the Cisco archives.
Having a breadth of
materials keeps education from getting boring, says Yoshida.
"When you can post questions to a portal, and interact with
experts without leaving your desk, it creates a dynamic learning
environment," she notes.
Multiple types of materials are also
important since most students have a blend of learning styles. IT types
tend to be kinesthetic learners who love the hands-on approach, but for
the best knowledge retention, lab work should be integrated with visual
and auditory approaches, says David Minutella, vice president of
educational services at The Training Camp, the boot camp training
division of TechTrain.
"Doing just one type of approach, like
online courses, might help to present the material, but you have a
better chance of remembering it if you've learned it through a number of
ways," says Minutella.
For example, a quick refresher course on a
CISSP certification could include perusal of printed material like
books, some e-learning that can be done in the office, and finally a
comprehensive review seminar from an organization like ISC2, the group
that maintains and administers the certification.
*
Consider customized training. Although most IT shops have
heterogeneous environments, often they have a particularly dominant
vendor, like HP, EMC, or Cisco. Standard coursework with several
certifications does a good job of covering general knowledge for
multiple-vendor set-ups, but once that education is in place,
professionals may want to explore technology-specific
classes.
"Certifications tend to be specialized by practice area,
such as storage technology," says Patrick Zelten, director of solutions
engineering at IT consultancy Forsythe Technology. "But doing
technology-specific certification effectively arms IT professionals to
optimally support today's complex IT environments."
In addition to
wrapping training around the main vendor being used, IT departments can
also bring a trainer into the company rather than send employees out to
classes. This helps to customize the material to an organization's IT
environment, reduce travel expenses, and reduce the risk of learning
irrelevant material. Rather than slog through training that focuses on
vendors they don't use, or covering problems they don't have, an IT
group can ask direct questions about their own equipment and
strategies.
This is particularly helpful for security training,
Zelten notes. Rather than divulge security details and tactics to a
class of strangers, a company can take comfort in the non-disclosure
arrangement struck by corporate trainers, getting answers to their
questions without fear.
With customized training, multiple
materials, and informal training, IT professionals can keep their skills
sharp without dulling their edge--and most importantly, for better or
worse, that to-do list doesn't have to suffer for it.
Elizabeth Millard (elizabeth_millard@ mac.com) is a
Minneapolis-based freelance writer.
10
certifications to watch for in 2007
According to Oakbrook
Terrace, Ill.-based IT training specialist the Computing Technology
Industry Association (CompTIA), these are the training certifications to
keep an eye on over the coming 12 months:
CTT+:
Certified trainer. Founded in IT but now applicable to all training
professionals in all industries, CTT+ holders show excellence in
preparation, presentation, communication, facilitation and evaluation in
a classroom environment.
Network+: Network support and
administration. Network+ certification demonstrates that a candidate
can describe the features and functions of networking components, and
possesses the knowledge and skills needed to install, configure and
troubleshoot basic networking hardware, protocols and
services.
CDIA+: Document imaging and management.
CDIA+ validates your expertise in the technologies and best
practices used to plan, design, and specify a document imaging,
management system.
Server+: Server hardware technology.
Server+ validates the knowledge of IT pros with 18-24 months of
experience in Industry Standard Server Architecture (ISSA) technology.
If you want to certify your technical knowledge in RAID, SCSI, multiple
CPUs, and the like, consider this certification.
i-Net+:
Internet and online technologies. I-Net validates the knowledge of
professionals with at least six months experience in Internet, Intranet,
Extranet and e-commerce technologies.
Security+:
Computer and information security. Security+ is for professionals
with two years on-the-job networking experience, with emphasis on
security. The exam covers communication security, infrastructure
security, cryptography, access control, authentication, and operational
security.
Linux+: Linux operating systems. A
vendor-neutral credential, Linux+ is aimed at workers with a minimum of
six to twelve months of practical Linux experience. If you who want to
certify your technical knowledge in installation, operation, and
troubleshooting for Linux operating systems, consider
Linux+.
Project+: Project management. A global
credential for project managers, and those who manage projects as part
of their job role. The exam incorporates universal project management
principles, and includes conflict resolution, negotiation,
communication, team building/leadership, and setting and managing
expectations.
e-Biz+: e-commerce. A demonstration of
baseline knowledge about e-business initiatives and topics. e-Biz+ tests
basic concepts, key issues and critical technologies of
e-business.
RFID+: Integration services of radio
frequency identification (RFID) systems. A standard for measuring
competency in the installation and maintenance of RFID.