For executives and corporate communications professionals
raised on the notion of journalism as a craft demanding a fair and
balanced view of a topic, the leap to blogging can seem daunting. In
journalism school, aspiring reporters and editors are taught that
stories are developed through research and interviews with knowledgeable
sources. And for years, public relations and marketing professionals
have worked exclusively through journalists to get their stories told.
Not anymore. In today's marketplace of ideas, the conversation
has shifted to allow anyone with a keyboard and an interesting point of
view the possibility of equal voice. Journalists and the mainstream
press, while still a critical component of information dissemination,
are increasingly being replaced by bloggers bringing their stories
directly to the market.
Blogs have burst onto the information
landscape by providing an easy and efficient way to get their personal
(or organizational) viewpoints into the market in real-time. In fact,
many journalists are now using blogs to do their research and to find
story ideas, according to a survey by Euro RSCG Magnet done in
partnership with Columbia University. According to the study, more than
half of journalists use blogs regularly, with 28 percent relying on them
for day-to-day reporting.
Blogs are a terrific way to get your
organization to tell its story. Why? Well for one thing, blogging is
easy. Companies large and small appreciate the rapid set-up and
easy-to-use features of blogs to quickly reach both external and
internal constituents.
Blogs also allow you to take content in
different directions that will appeal to specific target demographics
without negatively impacting the strategy and content of your primary
Web site. As a way to experiment, to test new ideas, or to reach narrow
niche markets, smart marketers use highly focused blogs. And if your
experiment fails, you simply (and quietly) shut down the blog with
little or no negative effect on your main site or corporate
reputation.
So how should you go about it? Here are some
tips:
* Use a blogging service. Easy-to-use blogging
services are available from companies including Blogger, TypePad,
WordPress and others. Some are simple, no-frills, free services and
others are more powerful enterprise-class offerings. Research the
services based on your needs and choose wisely because it is difficult
to switch once your blog is up and running. Once the blog is set up,
posting is as straightforward as typing into an e-mail program.
* Establish your blog's identity. You want your
blog to stand out. Think carefully about the name of your blog and the
tagline that will be indexed by the search engines and RSS readers (more
on RSS later). Blogging software makes it easy to create a simple
text-based masthead (the top part of the blog). While this is fine to
get started, you might want to create a custom graphical image as your
masthead.
Think about aesthetics like color, design, font and the
like (all are easily customizable with your blogging software service).
You should aim to have your blog's look and feel be complementary to
your corporate design, but it need not be identical.
*
Focus on a definable niche. To be effective, a corporate blog should
provide detailed information about a particular niche. Define a unique
market, or product or job-function specific category that you can "own."
Blogs are best when they cover topics of importance to your buyers and
are less valuable to readers when the subject is just about your own
company. What can you say about your market that identifies you as an
undisputed thought leader? Most first-time bloggers try to cover too
much ground. It's better to start with a very narrow subject and expand
as appropriate than to start too wide and appeal to
nobody.
* Be authentic. People read blogs because
they want to find an authentic and honest voice speaking about a subject
in a passionate and informative manner. Corporate blogs are generally
better when they are written by one person, because that individual's
unique personality can shine through.
Avoid passing individual
blog posts through the PR team or a legal review process if possible. If
the posts must be reviewed within your organization before they can go
live, don't edit them for style or they'll become stale corporate-speak
and the result will be much less effective.
Everyone has
opinions. Use your opinions in your blog to provide valuable information
to your market. You don't have to be controversial or use humor if
that's not your style. The main thing is to be authentic and
interesting--if you do, readers will keep coming back.
*
Post regularly. An important aspect of your blog's personality is to
establish a reasonable pattern of blog entries. You don't need to update
your blog every day, or even every week (although the more often, the
better). But you do need to keep the content fresh by posting
consistently. A blog with three of four thoughtful and interesting posts
per month is more valuable than a blog that has a post every day for a
week and then goes dark for weeks on end.
* Make it
interactive. Corporate blogs provide a great opportunity to engage
your audience in conversation. With your blog's comments feature turned
on, your visitors will be able to comment on your posts. Another way to
make your blog interactive is to post something on your blog with a
trackback link to another blog. A trackback link lets readers of the
other person's blog know that you have posted on the same subject that
they posted on first.
Many bloggers also leave comments on other
people's blogs with their blog address as a "calling card." By using
comments and trackbacks, other bloggers in your niche will learn about
you and include you in their online conversations.
*
Deliver via RSS. RSS (Really Simple Syndication) is a standard
format for delivery of blog posts to people who have subscribed. It is a
very good idea to make certain that your new blog has the capability to
offer an RSS feed. All blogging services should offer this feature as
part of the standard package. When you offer an RSS feed, members of
your audience can subscribe to your feed and view your new posts in an
RSS reader, instead of having to visit your blog. RSS feeds also help
the search engines index your blog more efficiently.
*
Alert blog aggregators and blog search engines with pings. When you
have a new post on your blog, the various aggregators, RSS readers and
blog search engines want to know about it. The standard practice is an
electronic "ping" which says that your blog has a new post. You can
create your pings through your blog service or use a site such as
Ping-o-Matic to automate your pings.
* Take time to
build an audience. Building an audience for a corporate blog takes
time. To build your audience more quickly, create links to your blog as
appropriate from your home page, product pages, or online media room. It
is a good idea to mention your blog in your e-mail newsletter or offline
newsletters if you have them.
Many bloggers also have links to
their blogs as part of their e-mail signatures. Establish realistic
goals for traffic, for mentions in other blogs, and for the number of
people who contact you through the blog.
* Measure and
improve. Most blog services provide tools for measuring traffic. Use
this data to help you learn which posts are attracting the most
attention. You can also find out what sites people are coming from to
visit your blog and what posts they visit. Use this information to
continuously improve your blog.
Blogs are a terrific
search engine marketing tool. They play a great role in helping to
achieve high rankings in the search results on Google, Yahoo! and other
search engines. Smart bloggers understand this and use their blogs to
help promote their organizations to audiences who are searching on
particular words and phrases.
When your organization has a
particular word or phrase that is an important search term, creating a
category on your blog for that term together with appropriate
keyword-rich copy in your post will mean that the search engines rank
your blog high in the search results. The use of blogs as a way to gain
high search engine rankings is just half the story, though. Once people
visit your blog through the search engine, you will need to deliver
compelling content that keeps them engaged.
Peter
Cipollone directs the strategic development of Factiva's text mining and
visualization initiatives.