Armedia releases export product
Atlanta-based
Armedia a maker of content management related products, released a new
deep export solution for the EMC Documentum platform.
Currently
EMC Documentum does not provide native functionality for performing deep
exports (exporting from an EMC Documentum repository to a local drive
all contents of any folder and its subfolders) in its Web applications.
Now, Armedia DeepExport provides this functionality as a lightweight
utility that once installed will act as a native component to any of EMC
Documentum's browser-based client interfaces (such as Webtop, Documentum
Administrator, Digital Asset Manager, etc.).
Customers:
Support is No. 1
As business executives debate the importance
of customer service in board rooms around the nation, new research
conducted by the nonprofit Information Technology Solution Providers
Alliance (ITSPA) and Yankee Group validates those discussions by
identifying technical support as the service area with the widest
performance gap in customer satisfaction between leading computer
hardware manufacturers.
HP ranked highest in support across all
the product categories and was rated at or above all competitors across
a variety of performance, reliability and service factors. Lenovo also
did very well, in a statistical dead heat with HP, but Dell trailed
significantly in several categories. Questions in the survey covered a
range of topics dealing with hardware and software problems, initial
set-up experience, reliability, technical support and likelihood to
recommend.
Hi Tech Partners, Count5 team up
Atlanta-based Hi Tech Partners, a group former tech CEOs and
CFOs, and sales-force product maker Count5 announced a new partnership
designed to improve sales force effectiveness and strengthen the entire
customer facing team for organizations currently engaged in selling and
servicing clients in highly competitive environments.
Hi Tech
partners will introduce Count5 and its patent-pending Q Sales Force
Readiness solution to the executive management teams of Hi Tech
Partner's current clients.
Q SFR provides frequent, proactive,
electronic coaching to a modern sales force. It also offers sales and
service managers daily metrics to show who has understood the latest
material and who needs additional coaching.
IT worker
confidence on the rise
Worker confidence among IT
professionals increased in July, as the sector's Hudson Employment Index
rose 4.3 points to 112.5. The latest reading is higher than last July,
when the sector's index was 109.9. Based on responses from approximately
9,000 workers nationwide across all industries, the composite Index held
steady, inching down .5 points to 101.9.
The Hudson Employment
Index for IT workers also showed:
* The number of workers who
expected their firms to hire rose six points to 40 percent in July. This
is the most optimistic IT workers have been in this respect so far in
2006.
* The number of employees who rated their finances as
excellent or good rose four points in July to 56 percent. There was also
a seven-point increase to 49 percent in the number of workers who
indicated their financial situation was improving.
*
Three-quarters (74 percent) of the work force was happy with their job
in July, up from 71 percent the previous month.
Users
main culprit in security breaches
Organizations are doing
little to address the most serious threat to their information security
and technology infrastructure, according to new research released by the
Computing Technology Industry Association (CompTIA).
Human error
was responsible for nearly 60 percent of information security breaches
experienced by organizations over the last year, according to the fourth
annual CompTIA study on information security and the workforce. That
figure is significantly higher than one year ago, when 47 percent of
security breaches were blamed on human error alone.
Yet despite
the prominent role that human behavior plays in information security
breaches, just 29 percent of the 574 organizations that participated in
the survey said that security training is a requirement at their
company. Only 36 percent of organizations offer end-user security
awareness training.
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