You want to get everybody in your small business working
together, but not if it means knocking holes in the walls or snaking
wires through the ceiling. You want to open up new work spaces, not
chain people to one wall in one office. You want to give your employees
access to the Internet or scheduling software, but you don't want your
data exposed to the world.
You want a secure wireless local area
network (WLAN). For about half the price and a fraction of the hassle of
a wired network, you can bring the people in your workplace together in
new ways. Employees can share files, printers, or connectivity without
the need for a cable in every corner.
"If you have a wired
network, your employees are limited in where they can go," says Daniel
Monjar, manager of network services and security for bioMŽrieux in the
Americas. "A wireless network can actually be a factor in employee
satisfaction. They could sit outside on a pretty day and do their work
at a picnic table."
Working for bioMŽrieux, a manufacturer of
medical diagnostic equipment headquartered in France, Monjar has seen
many advantages to wireless networks. He administers a network serving
more than 600 employees at bioMŽrieux's facility in Durham, N.C.
But similar advantages apply to, say, a small business with 10 or
more employees, says Monjar: "During open enrollment for benefits, we
always have to set up kiosks for people who don't use PCs. With a wired
network you're limited in where you can put them, but a WLAN access
point makes them easy to set up anywhere."
Start with
the Basics
An access point is one of several pieces of
hardware you'll need to set up a WLAN.
Here's a list that covers
the needs of most small businesses:
* Access point:
A radio that transmits data to and from other hardware on the
network.
* Router: The foundation of the network, and the
only element that needs to plug into a wall port. Often part of an
access point, a router usually includes an integrated modem and may also
include a firewall and switch.
* Wireless network cards or
adapters: The receivers for the access point radio. Wireless cards
or adapters plug into PCs to allow them to send and receive
data.
The price of routers varies dramatically, from around
$50 to $100 for a decent off-the-shelf model by Linksys or Netgear up to
around $800 for a high-end, high-security model by a manufacturer like
Juniper Networks or
Linksys parent
Cisco. Unless a firm needs a greater level of data encryption because of
security and privacy concerns, such as a medical or law office, a
low-end router will do the job for most small businesses.
One of
the first decisions you'll need to make involves WLAN standards. Are you
more concerned with speed, cost, or signal range? Here's a brief
overview:
* 802.11a: Fast.Supports multiple
simultaneous users. Less interference from other devices. Pricey, with a
short, easily obstructed signal.
* 802.11b: Slow. Supports
fewer simultaneous users. But it's cheap, and it offers the best signal
range.
* 802.11g: The latest and the greatest, at least
until 802.11i becomes widely available. Fast and cheap. Strong signal
supports multiple simultaneous users. Backwards compatible with 802.11b
for users with older laptops.
Most of what you need at the
router end can come in a small, inexpensive package, such as the Netgear DG834G or the Linksys
Wireless-G. Both retail for well under $100, and both include modem,
router, switch, access point, and firewall.
The router should go
in a high, central location in your building. You'll probably need more
than one access point if your offices have more than one floor or you
need to connect more than 15 or 20 people.
"If you have more than
that, it starts slowing everything down and you get problems," Monjar
says.
Wireless signals have a hard time breaking through stone and
steel, and glass tends to send them right back where they came from.
Other electronic equipment can interfere with the signal. It may take a
little trial and error to find the best placement for your access point.
Your WiFi network should extend about the length of a football
field: 300 feet. New, more expensive WiMAX technology may extend a
wireless network as far as 30 miles, but unless a small business has
multiple offices in a city or needs extensive mobile connectivity, a
conventional WLAN should do the job.
It's All in the
Cards
At the other end of the network, your desktop PCs
and laptops will need a card or adapter to connect. Most cost less than
$50 apiece. Desktops can take either an internal PCI card or an external
USB adapter, such as the D-Link
DWL-G122 or the Hawking Wireless G. For laptops the standard is the
size of a credit card and slides into a PCMCIA slot, like the Vtech
6700G and the Belkin F5D7011. Most new laptops come with wireless access
already built in.
Wireless networks only take an hour or two to
set up, depending on the number of users. A business with 10 or 15
employees can usually get one up and running for $1,000 or less. If you
intend your network to provide Internet connectivity you'll also need a
broadband connection, of course.
Once you get your employees
connected, make sure you don't let the rest of the world in. With
greater connectivity comes the need for greater security.
First
off, change the default settings. Routers and access points have service
set identifiers, or SSIDs. Not creating your own unique SSIDs and
passwords is like handing an intruder a master key to your offices.
Along the same lines, you'll want to configure your access points
so they won't broadcast your SSID. If your access points don't have
built-in firewalls, it's worth spending a little more to add them. At
the end of the line, PCs should run firewall and current antivirus
software.
Enhanced network services will increase the installation
time and costs. While the combination routers described above provide
basic connectivity, some businesses may want the additional power and
flexibility that comes with adding a server.
You'll probably want
to add servers if you'd like to share printers, use localized mail
systems like MS Exchange and Lotus Notes, or provide system-wide tape
backup for your data.
"I can't imagine many businesses that
wouldn't need a local server or two, but it isn't absolutely necessary,"
Monjar says.
Call the Plumber
Then
there's maintenance. With standard warranties, your WLAN may be down for
a day before service help arrives. An upgraded warranty will bring a
four-hour response by phone 24 hours a day, 7 days a week.
"You
can't forget to include maintenance," Monjar says. "Because it can
become fairly expensive if your network is down for a long
time."
While a wireless network may hit some snags, chances are
the hardware will live to a ripe old age. "I've got servers that are 10
years old," Monjar says. "Your equipment will run as long as you want
it. Usually you outgrow the equipment before it dies."
Eddie Huffman (eddiehuff@triad.rr.com), a former editor
for Compute magazine and Compute Books, is a freelance writer, editor,
and photographer based in Burlington, N.C.