Since 1996, Atlanta-based DiscountCall.com has made
its reputation by avoiding the one-size-fits-all approach and offering
telecommunications services that are tailored to each client.
DiscountCall President Randy Berlin recently talked about the
company.
What does DiscountCall do?
DiscountCall offers reliable, hassle-free phone and Internet
(telecommunications) services to businesses of all sizes. This includes
installation of integrated T1 and business lines, as well as
high-quality phone systems.
Through our comprehensive national
carrier networks, DiscountCall has the coverage and service to meet the
needs of a variety of location types, from single location companies to
companies with thousands of branch offices and telecommuters scattered
throughout the United States.
What makes the company unique?
When new companies choose a phone or Internet service
carrier or when existing companies decide to switch carriers they have
two courses of action: They can contact a direct representative of a
telecommunications service carrier or they can work with a company that
is an authorized agent of multiple carriers. Direct representatives of
telecommunications carriers are only able to sell their own product,
often times they don't have access to lower rates, and they are always
biased.
DiscountCall provides an advantage by giving them the
option to choose the telecommunications service carrier that best suits
their needs. DiscountCall also has ability to offer key analysis of
their clients' business requirements.
A large network of
national telecommunications services carriers coupled with extensive
knowledge of a variety of businesses allows DiscountCall to assess their
clients' needs and recommend the service provider (phone and Internet),
and/or phone system that is most effective for them.
DiscountCall has provided telecommunications services for over 1,000
companies since 1996. Our client list includes companies and
organizations such as Cargo Brokers International, Inc. and the Atlanta
Ballet.
We feel DiscountCall's level of customer service also
places them at the top of their industry. Clients often note the level
of attention given to their business, starting with the first
consultation, continuing with the system installation, and extending to
continuous updates made by DiscountCall's representatives to insure
product satisfaction. To briefly cover other aspects of our business
that are unique:
* DiscountCall monitors the progress of
installations online. In addition, clients have access to an experienced
provisioning team to help answer questions and troubleshoot any
difficulties during the installation process.
* Trouble tickets
are placed with the carrier and DiscountCall, who leverages their
relationships with carriers to get quicker resolution.
*
DiscountCall provides advance notification of the renewal provisions in
their clients' contract to allow them time to re-evaluate their
telecommunications needs. This insures that at any given time, clients
are receiving the best prices for telecommunications services.
We also offer one the area's largest national carrier networks, expert
analysis of their clients' telecommunications needs, and superior
customer service. While there are telecommunications service carriers
that may possess one or two of these qualities, few in this market can
say they possess all three.
What does DiscountCall have planned for the future?
In
the future, DiscountCall plans to introduce more VoIP platforms and to
extend their service offerings to markets outside the Atlanta area.
Do you know an Atlanta company we should cover? Let us know about it.
Send your local profile candidates to dan@computeruser.com.
