With offices in Dallas, Washington, DC, and London, Houston-based Dyonyx specializes in technology consulting with proven
methodologies and practical experience. Director of business development
Tim Barto talks about solving problems, adding value, and showing a dose
of servitude.
How did Dyonyx get started?
Two partners, Chuck Orrico and Fred Pratt, decided that there was
genuine value in offering big IT company methods and experience to small
and medium sized businesses for less money. They put their money where
their mouth is and had immediate success.
Interestingly, these days, all companies regardless of their size are
demanding more value and better pricing, thus the Dyonyx strategy
continues to pay off. However, we have continually raised the bar and
now serve federal, state and local government clients as well as
multi-national, multi-billion dollar customers with the same commitment
to world class service at reasonable rates.
Why do you feel there's a need for what you provide?
We are a services company. We solve peoples' business problems using
process improvement methods and a deft understanding of their business
and their pain, then apply experience, clarity, technology and a heavy
dose of customer-focused servitude. There are plenty of companies that
do what we do but we cut a pretty broad path as a services provider
which allows us to add a lot of value.
And as a mid-tier consulting firm, we still scrutinize every purchase,
both for ourselves and our clients. We also have some sizzle, like a
specialized security practice for energy companies in managing the risk
of their process controls environment. We also have data center
capabilities so we can provide hosting of core and redundant
applications which completes our risk management capabilities.
What makes your company unique?
We have proven methods, lots of practical experience, deep technical
skills, and fair rates. Sounds trite, but we do the block and tackling
basics of infrastructure support really, really well.
And we're thorough. We bake security into every single thing we do so
you get that as a bonus which these days is valuable. We exploit our
size and flexibility. If a client wants it and it's in our strike zone
and we can make money, more often than not we figure out a way to do it
if it helps our customer.
Also, our president is a fanatic for customer service. He actually sits
down and writes a letter to other presidents of huge companies if he has
a great or horrible experience and tells them about it.
The servant mentality is droned into everyone at every level here. If
you are an outsource client and you ask our desktop guys to fix your
computer problem, we go way beyond the call to make sure it's fixed and
you know what we did and how to avoid it in the future if possible and
ultimately don't feel like a moron for not knowing.
We joke that if you ask our guys to take out the trash or move the
couch, they're happy to do it. We work for you. There are lots of books
written on the subject but common courtesy is not all that common
anymore. So it gets noticed if you do it, with sincerity, all the time,
every time. Or at least try to.
do you know a local company we should cover? Let us know about it.
Send your local profile candidates to emillard@computeruser.com.
