Monday, 09 August 2010 02:47
Everything You Need to Know About Remote Computer Support FeaturedWritten by Chad King
Nowadays, people rely on their computers to do almost everything. They connect with others, keep up on the latest news, search the Web for information, work and even get their education online. So when something goes wrong with this precious machine, it needs to be fixed immediately or a loss of valuable time and money could be at stake.
It used to be that a computer repair tech would have to travel to your home or office to repair your computer if something went wrong that you couldn't fix. However, now there's remote computer support, which allows computer experts to access your computer from a different location. If you're unfamiliar with the wonders of remote computer support, you may be insecure about a stranger accessing your computer from afar. The only way to ease your mind about this new technology is to learn everything you need to know about it.
First of all, what is remote access? If someone has remote access, it means they can access files and data from one computer from another machine from a different location. All that is needed is an Internet connection and the connection and software that is needed to hook up their computer and network to the remote service.
Remote access can be used in many ways. Firstly, an individual may use it to be able to access their own computer from any other machine. Companies may use remote access to allow their employees to access their systems while they are out of town on business. Also if a business has a remote access system, the business's IT company will be able to troubleshoot the problem immediately. Many businesses hire IT companies that aren't in the local area. If there is a problem that needs attention immediately, the IT techs may not be able to get there fast enough and the company may end up losing money. Even if the owner hires a local IT company that is close by, the remote access will still allow the company to begin working on the problem the minute they are notified. This comes in handy when the company revolves around working on computers and all work comes to a halt if the system fails.
There may be times when an IT tech needs to come on site to fix a problem, but if remote computer support and on-site support can have the exact same results, there no reason for a business to resist remote access. That way, the company is getting a faster response to the technical issue while also avoiding larger charges from an IT company that had to rush to the scene. Using remote computer support will keep the overall cost of technical support down. The company will usually just have to pay a monthly fee to use the service, which is most likely cheaper than costly emergency IT support services.
The only question left is security. Is remote computer support safe? We are all threatened by computer hackers and have heard the horror stories about Internet identity theft. Luckily, remote support is safe, but you still should have an exceptional security system to ensure maximum protection, especially when using online hosted solutions. IT remote computer professionals must connect to the customer's computer using a user-ID and password. This means only the IT techs can connect, not just anyone. In many cases, the complete control of the system is in the customer's hands. They can choose to end the computer repair session any time. Computer experts use automatic diagnostics plans to fix the problem first, then they can complete repair or maintenance work for the hardware or software if needed. Also remote computer repair techs will take their customers through the process of what they are doing to keep the customer informed and put their mind at ease.
Remote access services are increasing as computers and online services become even more part of our every day lives. It's especially useful for businesses to use remote access to make sure their computer issues are addressed immediately. This makes sure productivity doesn't suffer and the business doesn't lose money. For individuals at home, you'll no longer have to wait for days for your computer to come back from the repair shop. With how many individuals work from home, or are engaging in online education, it seems silly to not look into remote computer support to solve all your computer problems quickly and efficiently so you can get back to your productive life.
Chad King is CEO and President of KingPin Computers, a certified computer repair company based in Cleveland Ohio that specializes in [http://www.kingpincomputers.com]PC and laptop repair including spyware and malware removal, software and hardware installation, data backup and recovery for residential and commercial customers throughout Northeast Ohio.
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