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Wednesday May 23, 2012
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Word Explanation
CTI (Computer Telephone Integration)
The technology that helps combine telephony with computer systems. Computers handling calls in call centers or customer care departments are CTI implementations. Here, computers take incoming calls and route them appropriately depending on their call number and caller ID. CTI has replaced traditional PBXs with advanced systems aptly capable of handling incoming calls, outgoing messages, fax and online communication.
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