Israel April 23, 2012
NICE (NASDAQ: NICE) today announced that the company, along with its customer Alliance Data Retail Services, a leading provider of marketing-driven credit solutions for some of today’s leading retail brands, was recently recognized by the Ventana Research 2011 Leadership Awards in the Contact Center & Call Center category. Alliance Data was recognized for the company’s innovative use of customer service solutions provided by NICE to proactively identify trends and opportunities to further improve the experience for its clients’ private label credit card holders calling into Alliance Data customer care centers.
The award, in its sixth year, recognizes businesses and their associated technology vendors for most effectively achieving success through capitalizing on the combination of people, processes, information and technology, and applying best practices within specific business and technology categories.
Alliance Data was recognized for making advancements to its customer care center operations by enhancing the use of quality management and analytic processes and tools. The company leverages tools from NICE Solutions to apply analytics to up to 100 percent of the calls to their contact center, while also significantly improving the accuracy of call categorization even during increased call volumes.
About NICE Systems
The NICE Enterprise
Trademark Note: http://www.nice.com/nice-trademarks
About Alliance Data
North America’s Dallas
About Ventana Research
Media: Copies of benchmark research report and interviews are available upon request.
Erik Snider [email protected]
SOURCE NICE Systems Ltd.