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Alliance Data and NICE Receive Ventana Research 2011 Operational Leadership Award, Recognizing Success in Business and Technology

Israel April 23, 2012

NICE (NASDAQ: NICE) today announced that the company, along with its customer Alliance Data Retail Services, a leading provider of marketing-driven credit solutions for some of today’s leading retail brands, was recently recognized by the Ventana Research 2011 Leadership Awards in the Contact Center & Call Center category. Alliance Data was recognized for the company’s innovative use of customer service solutions provided by NICE to proactively identify trends and opportunities to further improve the experience for its clients’ private label credit card holders calling into Alliance Data customer care centers.

The award, in its sixth year, recognizes businesses and their associated technology vendors for most effectively achieving success through capitalizing on the combination of people, processes, information and technology, and applying best practices within specific business and technology categories.

Mark Smith

Alliance Data was recognized for making advancements to its customer care center operations by enhancing the use of quality management and analytic processes and tools. The company leverages tools from NICE Solutions to apply analytics to up to 100 percent of the calls to their contact center, while also significantly improving the accuracy of call categorization even during increased call volumes.

Sallie Komitor

Yochai Rozenblat

About NICE Systems

The NICE Enterprise

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Messer Rozenblat

About Alliance Data
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Media: Copies of benchmark research report and interviews are available upon request.

NICE Systems

Erik Snider [email protected]


Marty Cohen [email protected]
Anat Earon-Heilborn [email protected]

Ventana Research

Bailey Donoghue

[email protected]

SOURCE NICE Systems Ltd.

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