Altep Receives Orange-Level Service Designation 2nd Year Running
El Paso, TX (PRWEB) February 04, 2016
Altep, Inc., a leader in e-Discovery, data forensics, and litigation support announced that, for the second year running, they have achieved kCura’s Orange-level Relativity Best in Service recognition for exceptional customer service for Relativity end users.
“Everyone at Altep is immensely proud to have earned this distinction for the second year in a row,” said Nancy Daniel, Vice President for Client Services at Altep. “This achievement demonstrates our commitment to providing our clients with the best technologies and the best user experience possible.”
To earn this distinction, Relativity Best in Service partners go through a voluntary audit, during which they must demonstrate their proficiency with hosting e-Discovery projects in Relativity. kCura then evaluates each of the partner’s data centers in three areas: technical infrastructure, customer service, and product expertise. In addition, candidates must meet a set of criteria that include experience as a hosting partner, size of Relativity installations, and core Relativity certifications.
Once these requirements and audits are complete, kCura will award either Orange or Blue “Best in Service” recognition to the partner. Both are a prestigious mark of quality, experience, and reliability; however, the Orange designation indicates additional investments in people, process, and technology to manage installations with above-average user counts.
Since 1994, Altep has been assisting corporations and law firms with complex e-Discovery and document review projects. With offices throughout the United States and in Europe, Altep’s team of data, technology, and legal experts works to identify and implement strategies and technologies that can save clients time and money, allowing them to meet their legal obligations thoroughly and efficiently. As subject matter experts in all areas of the Electronic Discovery Reference Model, the Altep team is especially proud to continue its long-standing relationship with kCura, and its tradition of excellence in Relativity-based services.
Altep, Inc. is a Relativity Best in Service – Orange Level hosting provider, with certified Experts, Administrators, Analytics Specialists, Reviewer Specialists, Assisted Review Specialists, Infrastructure Specialists, and Sales Professionals on staff. The firm assists Fortune 100 and AM Law 100 clients with data forensics, discovery management, and compliance risk assessment. E-Discovery services include early data assessment, ESI and traditional paper processing, and secure hosting.
Altep’s data and process management experts hold a variety of certifications and credentials, including Project Management Professional, EnCase Certified Forensic Examiner, Certified Forensic Computer Examiner, Licensed Private Investigator, Certified Information Systems Security Professional, Certified Information Privacy Professional, SNIA Certified Storage Professional, and Content Analyst Advanced Analytics Certification. Find more information about Altep, Inc. at http://www.altep.com
Recognized as a “Leader” in Gartner’s 2014 E-Discovery Magic Quadrant, kCura are the developers of the e-discovery software, Relativity. Relativity has more than 100,000 active users worldwide from organizations including the U.S. Department of Justice and all of the top 100 law firms in the United States. kCura helps corporations, law firms, and government agencies meet e-discovery challenges by installing Relativity on-premises and providing hosted, on-demand solutions through a global network of partners. kCura has been ranked the 100th fastest-growing technology company in North America on Deloitte’s Technology Fast 500 and named one of Chicago’s Top Workplaces by the Chicago Tribune. Please contact kCura at sales(at)kcura(dot)com or visit http://www.kcura.com for more information.
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