Denver, CO and Chicago, IL (PRWEB) September 17, 2012
thē Call Center Corporation, “Transforming The Call Center – Fueled by Imagination, Delivered with Passion,” and Altitude Software, the leader of unified customer interaction solutions, announce today their partnership to expand marketing, sales and distribution of Altitude call center software in the US market. With customers in 80 countries and offices in 16 countries, Altitude Software has sold hundreds of thousands of contact center software licenses worldwide, has long been included in Gartner’s Contact Centre Infrastructure Magic Quadrant, and has won over 40 awards, including top honors for customer service excellence in numerous countries.
With a history of success in the call center software industry worldwide, Steve Bederman, CEO, thē Call Center Corporation, targeted and chose Altitude Software specifically because of its unique ability to be a scalable and reliable product. thē Call Center Corporation will market Altitude’s software in the US, concentrating on the premise-based enterprise market. Steve Bederman and his team at thē Call Center Corporation have managed five different telephony providers and leverage their expertise in call center software to provide a consultative approach to customers. thē Call Center Corporation helps customers get to the core of their technology needs and provides the highest rated call center solutions available to improve customer efficiency, effectiveness and return on investment.
“Our engagement with thē Call Center Corporation is, in its nature, a new experience for Altitude in the US,” remarked Gastão Taveira, CEO of Altitude Software. “We have had success growing markets internationally both organically and with partners, but we see this combination with thē Call Center Corporation as a unique opportunity to leverage a huge industry expertise,” he continued. “We look forward to a successful relationship in the US market,” Mr. Taveira concluded.
“This is a very special opportunity for Altitude to take on the US contact center market in a way that allows us to boost our position in North America,” added Mark D. Lepko, President North America, Altitude Software. “We have leading customer satisfaction internationally and are awarded in the US by TSIA, the largest tech industry association, so we believe there is real difference we can deliver to users of older technology solutions in this space,” Mr. Lepko continued.
“The mission of thē Call Center Corporation is to offer only top rated, exceptional call center software products combined with our expertise to consult your company on the solutions that will best fit with your needs,” explained Steve Bederman, CEO, thē Call Center Corporation. “We are customer centric – in fact, we are the only call center company to survey visitors to our site regarding what they want and need in call center software right on our homepage,” Mr. Bederman continued. “The reputation and quality of Altitude’s Call Center Software emphasizes thē Call Center Corporation’s ability to bring an established and successful company to the US market,” Mr. Bederman concluded.
Altitude Software (http://www.altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. Used by 300,000 users in about 1,100 customers in 80 countries, Altitude is known for high customer satisfaction and is ISO 9001 & TSIA certified for its customer support worldwide. Its innovations have won over 40 industry awards, and Gartner includes Altitude in its Magic Quadrant, as the only global independent vendor since 2000. Altitude uCI (TM) (unified customer interactions) is an open software suite that manages high volume customer interactions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. For more information, check http://www.altitude.com, call +1 877 4744499 or email: [email protected] Twitter (http://www.twitter.com/Altitudesoft), LinkedIn (http://www.linkedin.com/companies/altitude-software) and Facebook (http://www.facebook.com/altitudesoftware).
About thē Call Center Corporation
thē Call Center Corporation, a Bederman company, is transforming the call center. One of a group of subsidiaries owned by thē Corporation, and created to fill the gap between call center software providers and customer needs in the call center market, thē Call Center Corporation is a new kind of call center company. thē Call Center Corporation recognizes customer requirements, suggests solutions from a portfolio of only highly rated products, and helps customers implement technology to improve efficiency, effectiveness and return on investment. thē Call Center Corporation is constantly aiming to improve its product line and service offerings and offers a survey of company needs to show that we are customer centric. Visit http://www.thecallcentercorp.com or call 877.499.7012 to find out more. thē Call Center Corporation is constantly adding to its portfolio of call center products and services. Interested clients can apply to be considered at http://www.thesoftwarecorp.com/companies.
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