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Assistly Shakes up Customer Service Space With Free Full-Featured Software and Uniquely Simple Pricing

SAN FRANCISCO July 26, 2011

One Kings Lane

Alex Bard $1 $49

Assistly Customer Wow Pricing

$0

First full-time agent is always FREE!

Experience all features and benefits of Assistly with no commitments

$1/hour

For every additional flex (part-time) agent

Add optional flex agents by the hour as you need them

$49/month

For every additional full-time agent

Add additional full-time agents with unlimited usage

Customers can also earn bonus flex hours as rewards (Assistly Wow Rewards) just by using Assistly, making it easy to involve more people in providing support and lowering the overall cost of doing so. "Our rewards program is unique," says Bard, "we reward our customers for providing great service to their customers, and we invest in their success."

The new pricing and rewards program accompanies the rollout of Assistly 2.0, an updated release of the popular customer support platform. Assistly connects companies directly to all their support channels—phone, email, website, live chat, Twitter, Facebook, community forums—and consolidate requests in an airtight ticket management system. The new version introduces a streamlined administrative interface and hundreds of new features, many of which directly address feedback from Assistly customers.

Matt Trifiro

The need for a complete customer service solution has never been more important for companies, especially Internet-based businesses that serve customers 24/7 around the world. With customer conversations more public than ever in social networks, companies need to be able to respond quickly to customers wherever they are.

"Customers expect instant, excellent support wherever they happen to be — whether it’s by email, chat or social media — and Assistly is the only tool that can help you respond to this at scale," said Bard.

"It’s never been more true that superior customer support can define your company," he continues. "Customers are more loyal to companies that give them great service, and much more likely to share their negative experiences online when companies don’t. Assistly is uniquely positioned to help companies deliver on the promise of awesomely responsive customer service."

About Assistly

Kenny Van Zant Mark Cuban Howard Lindzon David Liu San Francisco, California New York

SOURCE Assistly

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