Axios Systems, the world’s leading provider of IT Service Management (ITSM) solutions, has signed a contract with Associated British Foods (ABF), the global retail group, to implement the assyst software, enabling delivery of IT Shared Services across its business units. Axios Systems, the world’s leading provider of IT Service Management (ITSM) solutions, has signed a contract with Associated British Foods (ABF), the global retail group, to implement the assystsoftware, enabling delivery of IT Shared Services across its business units. The deal adds to Axios’ expanding retail customer base which includes Arcadia, Kingfisher and Shop Direct Group.
The ABF implementation will utilize many of the advanced functionalities of the assyst solution including Dashboards, showing real-time management views and the Process Designer, which gives management powerful control over the design and execution of processes. The ABF Shared Service Centre has to demonstrate to its fourteen business units, such as Allied Bakeries, British Sugar and ABAgri that the IT service provided is agile and aligned to the changing dynamics in each business within the group.
By selecting Axios as their strategic vendor to deliver service value, ABF is confident that it has engaged with a partner that has the required experience, flexibility and functional leadership. Working with Axios, the ABF Shared Service Centre expect to deliver efficient IT services to the ABF business units to enable competitive advantage in each of the market places they operate in.
Neil Rudolph, Service Support Manager at ABF Shared Services explains, "Whilst Axios’ solution has been used for some years in two of ABF’s business units, when it came to selecting a standardized ITSM platform in Shared Services we engaged Getronics, an ICT service provider, to review the market and ensure we found the best solution to meet our needs. We were very impressed with the advancement made in version 8 of assyst and also with the way Axios engaged with us. They understood our business needs and have been flexible in how they work with us to make sure we get value for our investments"
The solution will go live for the Shared Service Centre in summer 2009, and then in a phased approach each of the group’s fourteen business units will take advantage of the solution over the following 12-18 months.
Ailsa Symeonides, Sales and Marketing Director at Axios Systems says: "Our retail customer base is continually expanding and this latest addition strengthens Axios’ position in this sector. It is very encouraging to see another organization leveraging assyst’s multi-tenancy capability to enable a Shared Services model."
Axios Systems and Shared Services
Axios Systems can help both public and private sector organizations with it’s award-winning, scalable ITSM software, assyst, and it’s highly experienced consulting and training expertise, allowing organizations to succeed in achieving a Shared Services Model through delivering increased efficiency and effectiveness as well as an enhanced experience for stakeholders. Some customers are already using assyst for Shared Services include Hull City Council, Service Birmingham and Kingfisher.
About Axios Systems
Axios Systems is the world’s leading provider of IT Service Management (ITSM) solutions. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service Delivery and Support and deliver Continual Service Improvement (CSI) by helping to align and realign IT services to changing business needs, supporting business processes and improving productivity.
Benefiting from more than 20 years of development and investment around Best Practice principles, Axios Systems’ core solution, assyst, built around its market-leading Configuration Management Database (CMDB), intuitively steers users through the ITIL (Information Technology Infrastructure Library) processes which help organizations transition toward the next generation of ITSM and Service Desks. assyst offers a unique lifecycle approach to ITSM with the integration of all ITIL processes (including Incident, Capacity, Problem, Change, Asset, Configuration and Service Level Management), twelve of which have been verified by Pink Elephant’s PinkVERIFY service as compatible with industry best practices (based on ITIL V3), in a fully integrated, out-of-the-box application. It empowers management with a dashboard-based transparent view of real-time performance against Service Level Agreements (SLA) and Operations Level Agreements (OLA) using Web 2.0 technologies.
Implementing assyst into an organization optimizes IT Infrastructure efficiency, reduces overheads and lowers the total cost of IT ownership (TCO), helping to ensure a significant return on investment (ROI) with rapid time-to-value. Axios also offers a comprehensive set of consulting and training services to support ITSM best practices in an organization.
Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. Axios’ global presence is further strengthened with a worldwide network of partners. For more information, visit: www.axiossystems.com.
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.
About Associated British Foods (ABF)
Associated British Foods is a balanced diversified retail business group operating in most of the world’s main food markets. It is divided into four segments (Grocery, Sugar & Agriculture, Ingredients and Retail) with well-known brands such as Silver Spoon, Ryvita, Mazola, Twinings and Pataks. It has sales of £8.2 billion and over 96,000 employees in 44 countries.
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Axios Systems plc
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E-mail: [email protected]