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AT&T U-verse Customers Benefit From On-the-Go, Handy Support With New Smartphone App

DALLAS July 18, 2011

AT&T AT&T U-verse smartphone

The U-verse Service & Support Tool app is one of the first integrated self-support smartphone apps offered by a TV provider — another way AT&T is delivering a better experience to U-verse customers. The app:

  • Provides you with an up-to-date status of your U-verse services with a U-verse Service Check.
  • Delivers notifications on known service issues in your area, and sends you an email or text with updates on service resolution.
  • Offers more than 30 step-by-step guides to address common questions, including images and tips.
  • Lets you restart your U-verse TV receiver and residential gateway directly from your smartphone, even if you’re away from home.
  • And gives you the ability to chat online directly with an agent.

Jeff Weber AT&T Mobility

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Troubleshoot & Resolve app U-verse TV Account Manager app August 2010

AT&T U-verse TV J.D. Power and Associates 2010 Residential Television Service Provider Satisfaction Studies(SM) AT&T U-verse

*AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc.

About AT&T

the United States

http://www.att.com http://www.att.com/newsroom www.att.com/rss @ATT

© 2011 AT&T Intellectual Property. All rights reserved. Mobile broadband not available in all areas. AT&T, the AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

www.att.com/uverse

$36

Nov. 2009 Jan. 2010 April 2010 July 2010

SOURCE AT&T Inc.

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