DALLAS April 24, 2012
In order to build a solid reputation and strong patient loyalty, healthcare organizations need to maintain a consistently positive experience for patients throughout the entire care pathway beginning with the first phone encounter and extending throughout the care process and post discharge follow-up. The combined expertise of the Baird Group and BerylHealth creates a full complement of services to help healthcare organizations deliver more consistent patient experiences.
BerylHealth’s proven patient experience call services include physician referrals, patient scheduling, class and event registration, post discharge touch points, and many others that guide patients across the continuum of care. Baird Group offers patient experience consulting services that include organizational culture assessments, medical mystery shopping, and customized work plans to address service gaps.
Through this partnership, hospitals and health systems will benefit from the industry veterans, who combined have over 60 years healthcare industry experience and consumer-driven practices that yield higher patient satisfaction, reimbursement and revenue generation opportunities, as well as positive return on investment.
Kristin Baird, RN
BerylHealth and Baird Group together solidify BerylHealth’s commitment to innovative, data-driven solutions that help improve the patient experience and drive measureable return, increased patient satisfaction and improved patient outcomes for hospital and health system partners across the country.
About Baird Group, Inc.