Notifying customers at critical points in the business cycle — and acting immediately on their feedback — is essential to enhancing the customer experience, building retention and creating advocacy. Failure or slowness to receive and respond to timely customer feedback due to manual processes or a lack of reliable notification and escalation processes can decrease customer satisfaction and business performance. BlazeCast provides the solution by enabling businesses to proactively connect with customers, employees and key stakeholders through the media of their choice such as social media, mobile apps, text messaging, voice, live conferencing and e-mail, to name a few. With BlazeCast, businesses have a centralized and automated way to notify stakeholders of outages, recalls, billing notices, order status, appointment reminders, promotions, and marketing programs, etc.
“We are honored to receive Internet Telephony’s Excellence Award in providing leading-edge notification solutions that help companies foster greater loyalty through an enhanced customer experience,” said Ronald Richardson, Vice President and Co-founder, Benbria Corporation. “From routine day-to-day operational activities to critical issues, we’re helping companies improve greater levels of customer engagement, loyalty and spend through a real-time and interactive experience.”
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Benbria is a global leader in customer engagement and notification solutions. The company’s flagship products, BlazeCast® Outbound Notification and BlazeLoop® Inbound Notification, helps companies to improve the customer experience by building better connections with customers, employees and key stakeholders using their preferred method of communication. By utilizing event-triggered, two-way notifications through a variety of channels such as Facebook, Twitter, other social media, smartphone apps, email, web and texting, Benbria enables companies to foster greater customer loyalty by implementing a closed-loop strategy that empowers companies to listen, respond, act, resolve and follow up on customer feedback in real-time. For more information visit: http://www.benbria.com.
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