With HR InTouch Marketplace, employers provide an online retail environment where employees can shop for their benefits and explore how to best spend their defined contribution dollars. Employees are presented with all types of benefits, wellness programs, company programs and perks in one cohesive, engaging workflow. Configurable design elements and widgets incorporate each company’s brand, so employees associate their positive experience with their employer and fully understand their employer’s contribution to their total compensation package.
HR InTouch Marketplace supports multiple ways to engage employees and provides varying levels of support. For example, employees who need extra assistance can access avatars, animated videos and live chat as they explore their benefit options. Others can answer a series of simple questions to narrow down their choices and view recommendations based on what other like-minded employees have selected. Interactive cost estimators allow employees to model plan costs based on their own expected usage, and ratings and reviews add personalized, social content.
As employees shop, they can keep track of their selected plans by adding them to a shopping cart that keeps a running tally of their employer’s defined contribution and their own out-of-pocket costs. If employees choose to purchase more coverage on their own, they can easily view and pay their bills in HR InTouch Marketplace. Employees indicate how they want to pay, and can elect to receive text message notifications when it’s time to authorize payment.
- New mobile marketplace capabilities
- Private exchanges for insurance carriers.
- Retiree and Medicare shopping.
- Mayo Clinic products and services.
Several other new apps were announced at One Place, adding to the list of benefits available in HR InTouch. The Discovery Benefits App, a software enabled service, takes the hassle out of billing processes for employers. The app provides consolidated billing, self-billing, bill reconciliation and payment services available through HR InTouch.
New apps also include identity protection from LifeLock and corporate wellness programs from Sonic Boom Wellness. The LifeLock App safeguards employees from fraud by proactively monitoring their information and providing alerts if identity theft is suspected. The Sonic Boom Wellness App gets employees excited about improving their health through social media tools, co-worker competitions and engaging content. All apps are integrated seamlessly with HR InTouch, making it easy and cost-effective for employers to offer more benefits and allowing employees to enroll in all of their benefits in one place.