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BT Expands Contact Center Portfolio in the U.S. With Cloud Contact Solution

IRVING, Texas May 22, 2012

Asia Pacific

With cost the key driver for the market shift to cloud-based services, BT Cloud Contact is available on a flexible pay-as-you-use basis. Significant costs savings result from shifting to an opex-based commercial model, driving operational savings and service improvement. The biggest savings, however, are realized in the ability to share hardware, software and licensing across an organization’s contact centers in a secure and resilient ‘private cloud’ with savings averaging 45% compared with the traditional on-premise model.

Andrew Small

John Hernandez

BT Cloud Contact is a global solution that can be seamlessly integrated into other existing call center infrastructures. It combines the best features of BT’s CRM portfolio into a single, powerful center, hosted by BT and flexible enough to grow with an organization.

About BT

BT is one of the world’s leading providers of communications services and solutions, serving customers in more than 170 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband and internet products and services and converged fixed/mobile products and services. BT consists principally of four lines of business: BT Global Services, BT Retail, BT Wholesale and Openreach.

31 March 2012 18,897m pounds Sterling

London New York

www.btplc.com

SOURCE BT

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