Readers of the new eBook will learn about:
– The Evolution of Speech Analytics
– Extending the Value of Speech Analytics–Fine Tuning Customer Feedback
– Integrating Performance Management to Increase Value of Speech Analytics
– How agent Behavior Analysis Identifies the Behaviors Driving Low Metric Performance and Outcomes
– The Payoffs of Operationalizing Speech Analytics
– And more….
A complimentary copy of the ebook is available by registering at: http://marketing.enkata.com/SpeechEbookPR.html?whitepaperid=66
About the Author
For more than 20 years, Brian Spraetz, Sr. Product Marketing Manager at Enkata, has helped organizations effectively deploy technology within their organizations to improve performance. Having held senior positions in product development, management and marketing, Brian offers a broad base perspective of technical knowledge and operational expertise. In his current position with Enkata, he works with customers and prospects to ensure they receive maximum benefit from their technology deployments.
Enkata is a leader and innovator in cloud-based customer experience analytics and workforce optimization. Our solutions give customer-centric companies visibility into the entire customer experience across each customer touchpoint – social, self-service, live assistance, and retail sales and service operations. Customers achieve impressive gains in customer service industry rankings while reducing the cost to service each account. Enkata’s Customer Journey Cloud is a set of analytics-powered solutions that capture unstructured data from voice and desktop sources used to improve operational process and employee performance. Fortune 100 companies trust Enkata to examine millions of customer interactions each day ensuring that each is delivering value to their customers. For more information, please visit http://www.enkata.com.
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