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CallCopy Earns Top Overall Vendor Satisfaction Rating in DMG Consulting’s 2012 Product and Market Report

COLUMBUS, Ohio April 26, 2012 call recording contact center solutions 2011-2012 Quality Management/Liability Recording (Workforce Optimization) Product and Market Report

Donna Fluss

Survey questions posed by DMG included background information about why the customer chose the vendor and the main benefits gained from the vendor’s WFO solution. Multiple product satisfaction metrics were measured by DMG including; ease of configuration, flexibility, seamlessness of third-party integrations, QA process automation, interface usability for agents, supervisors and users, service level, and quality of training.

Jeff Canter

www.callcopy.com/dmg


www.dmgconsult.com


call recording screen capture quality management speech analytics desktop analytics performance management customer satisfaction survey workforce management www.callcopy.com

                                                            

SOURCE CallCopy

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