MANHATTAN, Kan. July 13, 2011 Citizen Request Tracker (CRT) Facebook application
Sally Ellertson Burleson
Citizen Request Tracker for Facebook is the latest addition to the CivicPlus CRT Suite, which also allows citizens to report non-emergency issues using the CRT iPhone App or directly through their community websites. After adding the free CRT App to their Facebook pages, citizens can report local issues from anywhere they have access to the Internet and a computer. To report problems, citizens simply choose the category that best fits their issue, fill out the online form and submit it electronically. Their requests are automatically routed to the correct departments. A history tab allows residents to track their requests and comments from government departments. Website administrators may add safeguards to ensure prompt response, so if a request isn’t answered in a specified amount of time, the request is automatically forwarded to another person or department.
Benefits of CRT on a local government website go beyond convenience, response time and increased satisfaction for local citizens. Implementing the Citizen Request Tracker can decrease the amount of phone and foot traffic to town hall, improve and streamline workflow, maximize employee accountability, and improve staff efficiency.