Many call centers are based in other countries, such as India, and rely on the Transatlantic Telephone Cable to provide their services to U.S. customers. To the dismay of many American businesses, this can result in telephone support being down for undetermined periods of time if there are ever any problems with the underwater cable or general employee issues with the offshore call center, such as a language barrier. LOS ANGELES, CA, November 05, 2009 /24-7PressRelease/ — Many call centers are based in other countries, such as India, and rely on the Transatlantic Telephone Cable to provide their services to U.S. customers. To the dismay of many American businesses, this can result in telephone support being down for undetermined periods of time if there are ever any problems with the underwater cable or general employee issues with the offshore call center, such as a language barrier.
Concorde Communications is a U.S. based company that is never affected by the Transatlantic Telephone Cable and the strain it can put on your business. By offering a local, professional answering service, a business can operate smoothly and seamlessly 24 hours a day, 7 days a week.
Concorde Communications has been in business since 1989 offering live answering and call center services to every industry. They understand that every call is crucial to the success of a company and even one missed call or one minute without an answering service company operating properly can mean an emergency situation goes without resolution, resulting in decreased profits or a lost potential client.
Many businesses seem to choose offshore call centers due to what they believe to be discounted rates on services. In fact, when you factor in the language barrier and problems with the Transatlantic Telephone Cable, productivity decreases and having a call center overseas can actually end up costing more.
Also with offshore call centers and the many problems that can arise, customer satisfaction drops significantly and tends to cause a loss of business and repeat calls by customers trying to get an issue resolved immediately. Even simple things like scheduling appointments are frustrating for clients and cause in increase in time spent on the phone and an increase in how much a business spends on the call answering service.
A U.S. based telephone answering service and call center, like Concorde Communications, is the only way to ensure that a company’s clients are always taken care of and can be assisted immediately and without interruptions to their telephone service. Reliability, professionalism, productivity and efficiency are what make Concorde a valuable choice when looking for an answering service company to support and build on your success.
Sylviane Herzog, the president of Concorde Communications said, "In this challenging economy I have seen an increase in customer growth from companies that are attempting to save cost and maintain enhance customer service. Because of our high quality of service, even our existing customers are utilizing our services more each month to continue to reduce costs. Last month we saved our clients in excess of $2,800,000.00 and maintained quality. We pride ourselves on sounding like you when we answer your phones."
About Concorde Communications
Concorde Communications provides a professional answering service that ensures your business operates in the most efficient, productive and profitable way possible. A live answering service can schedule appointments, route calls, cover holiday vacations and provide emergency telephone support 24/7. Concorde knows how important it is to answer every call with the utmost professionalism and courtesy and customers often aren’t aware they’ve reached an answering service company.
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