Singapore, Singapore, September 15, 2019 –(PR.com)– Consilium Software, a world-leading provider of enterprise software for Unified Communications (UC) and contact centers, today announced that its product development and services operations have achieved certification to the internationally recognized ISO 9001:2015 standard as of 26th August 2019, establishing it as one of the leaders in its field.
The independent assessments confirmed Consilium Software as meeting the requirements of the International Organization for Standardization (ISO) 9001:2015 version, the latest internationally recognized standard for Quality Management Systems (QMS) and the most widely used QMS standard in the world. The scope of activities assessed were the development, services and support of Consilium’s Uni™ Digital Customer Engagement Platform, and software engineering in the domains of collaboration and unified communications solutions, artificial intelligence (AI), machine learning and robotics.
“Quality is never an accident. We are proud to have achieved the international gold standard for excellence in quality management,” said Pramod Ratwani, Founder and CEO of Consilium Software. “This certification is just another way we continue to set an example. We see ISO 9001 as more than a certification — it is a mindset,” Ratwani said. “We have achieved this through perseverance, a disciplined culture, attention to our customers’ needs, and a strong desire to continue to improve and excel.”
The Singapore-owned company’s innovation labs in New Delhi, India are equipped with the latest versions of telecommunications and contact center systems, which have provided the foundation for the company’s software, which works with Cisco, Salesforce, Oracle, Microsoft and Amazon Web Services, among others. The recent launch of Consilium UniContact™ for local governments and Smart City projects was a key driver for the certification – the solution is meant to provide citizens with access to emergency response services. UniContact™ is an intelligent contact center solution across voice, email, chat, SMS and video channels, and also offers an AI-powered chatbot to improve customer experience.
Compliance with ISO 9001 means Consilium has documented processes for product development, deployment and support that ensure customer expectations are met. By meeting the extensive criteria for quality certification, Consilium has confirmed its ability to drive continuous improvement in its products, services to its clients, as well as internal processes.
About Consilium Software
Founded in 2007 in Singapore, Consilium Software and our Uni™ digital customer engagement platform have helped over 1,000 companies in more than 110 countries connect their employees with customers. Our choice of cloud-based and on-premise software powers 3 billion-plus interactions each year, simplifying the management of voice, video and digital channels. Our solutions go beyond omni-channel to merge the contact center and CRM, creating fluid experiences with artificial intelligence (AI), bots and Robotic Process Automation (RPA). Consilium is led by practitioners who have differentiated customer experiences through every major cycle of evolution for 32 continuous years. We integrate experiences not just channels.
For more information, please visit: https://www.consiliuminc.com
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