Consumer Priority Service, a leader in the field of service plans unveils new upgrades and features for its web based customer software called CCO (Client Care Online). KINGS COUNTY, NY, July 18, 2009 /24-7PressRelease/ — Consumer Priority Service, a leader in the field of service plans unveils new upgrades and features for its web based customer software called CCO (Client Care Online). The client features that were upgraded include registering new contracts, initiating new claims, managing existing claims, and providing photos with detailed diagnostic reports to customers. This strategic move enables customers to process claims more rapidly within a user friendly environment. Additional features that are currently under development include Live Chat along with proprietary messaging systems that provide real time communication with national service centers and field technicians.
As a well established provider of extended warranties, Consumer Priority Service manages important warranty programs on an international level that are scalable and cost-effective. CPS will now provide self service options online and additional customer benefits that are traditionally not available from other service contract providers. These end user upgrades are tailored to meet the needs and expectations of the general public when they purchase an extended service plan.
Mr. Jack Heffez, Vice President of Business Development stated "Our technology team’s ability to write state of the art software to further benefit our customers and dealers has always been our strength. We are excited about the new software upgrades particularly since it will enable us accelerate the overall claims process.
As a leader in the field of service plans, Consumer Priority Service consistently exceeds the industry standard by providing excellence in customer care. Consumer Priority Service offers extended plan coverage for virtually all high-ticket consumer purchases ranging from high-end consumer electronics to computers all the way to major appliances. The company provides hassle-free, online control which includes updating service plans to scheduling and tracking the progress of service calls or claims. For more information visit us online at http://www.cpscentral.com.
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