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Cox Tops J.D. Power Ranking for Business Data Services in Small/Midsize Business Segment

ATLANTA May 18, 2012

Phil Meeks

customer satisfaction with providers of telecommunications data services

According to the J.D. Power and Associates study, across all business segments as a group, cable providers rank higher in overall satisfaction than traditional telecommunications—or telco—providers.

"Cable providers now rank higher in performance and reliability, due to their advantage in the area of data transfer speeds," according to J.D. Power and Associates. "As price and performance across providers converge, the account service and support, in many instances, becomes the differentiator."

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