MEDFORD, Mass. Jan. 25, 2011 Customer Interaction Solutions
Cross Country’s VINpoint utilizes real-time location data obtained from the caller’s phone to guide the responding towing service or emergency service provider to the disabled vehicle’s location.
Customer Interaction Solutions
January 2011 Customer Interaction Solutions www.cismag.com
About Cross Country
For nearly 40 years, Cross Country Automotive Services has been a pioneer and thought leader in creating and delivering technology-enabled service solutions for the auto and insurance industries.
Cross Country manages roadside assistance programs in the U.S. on behalf of global automobile manufacturers and U.S. insurance carriers, providing solutions for the nearly 6 million roadside service events experienced by their consumers each year. In addition, Cross Country provides accident scene management, vehicle release management and total loss screening services for insurance carriers, and customer care services for a number of automotive manufacturers.
SOURCE Cross Country Automotive Services