“We realized we are in the problem solving business. To be fairer to our customers and to create more value for them, we needed to focus on their issues and move away from the focus of billing them by the hour,” said Gary Crouch, CS3 Technology’s president. “Businesses are intent on achieving a return on each investment. We make sure we fully understand our customer’s business needs before giving them an exact price for a project. Customers definitely understand the advantage of working with us when they see our commitment to providing ROI and backing it up with a satisfaction-based guarantee.”
CS3 Technology also has rolled out their CS3 SERV plans. These plans are access agreements designed to assist customers to keep their business management systems operating most effectively. Customers can choose which of the four plans best fit their support needs. The plans are built around solving problems, not billing hours.
“We heard that customers weren’t always calling when they had a small issue or question because they didn’t want to be billed for the time,” said Gary. “What was happening in some cases was the small issue turned into a bigger problem, which ended up being more expensive in the end to fix. The CS3 SERV annual plan allows customers to call when they need help without an additional fee. This type of plan is like insurance and encourages calling before something little becomes something big. Also, all of our plans include an annual system review where we review the customer’s systems and make sure they are operating correctly.” The VIP level access plan includes business consulting with a CS3 Technology executive to help plan for future strategic technology needs.
“We want our customers to receive value out of their system and their relationship with CS3 Technology,” said Gary. “We believe by changing how we bill our customers, we will increase the value we are able to provide.”
About CS3 Technology
CS3 Technology offers complete business management consulting services to companies wanting to increase internal efficiencies through proven technology applications. CS3’s two-pronged approach features up front due diligence ensuring a proper recommendation and a detailed methodology ensuring a successful implementation. CS3’s background spans several decades of experience centered on accounting processes, tax compliance, employee benefits and information technology. Our consultants have a shared skill set of relevant experience and product expertise. CS3 has selected to work primarily with products developed by Sage. Most recently CS3 has been recognized with the elite President’s Circle recognition from Sage and recognized nationally as a Technology Pacesetter. CS3 is committed to maintaining the highest ethical standards and professional growth through its active involvement in the American Institute of CPAs, the Information Technology Alliance, the Sage Software Leadership Academy’s Alumni Association, the HRMS Group and the Oklahoma Society of CPAs. For more information please visit www.cs3technology.com.
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