“This was not 'business as usual' as the industry standard goes, but this is the usual way of CSU doing business,” stated Andrew Gladstone, VP Technical Operations. Gladstone added, “A lightning quick series of meetings, as well as site surveys performed the same day the client first approached CSU, impressed upon the client that they had the right partner for the move. They immediately cancelled their contact with a competitive bidder to devote all of their resources to working with CSU.”
With less than two weeks to plan and execute the move, the CSU Data Center Relocations team, which consists of seasoned CSU technical resources and logistics leaders, was able to facilitate a seamless migration of systems from one data center to the next. This included multiple moves of systems over a weekend to ensure that the redundancy of the client’s critical systems remained intact. During the entire process of the relocation effort, the client never had any single system unavailable for more than 6 hours.
And that only speaks of the servers. The movement of the client’s storage devices, a key component to their ability to provide the online content that they host and produce for their customers, was critical. CSU worked together with the OEM in relocating and upgrading a series of mission critical storage arrays that contain the client’s number one asset – the video content that they provide to the internet.
As noted in an internal memo by Andrew Gladstone, “It’s a testament to the people and ethic at CSU that the customer was able to relocate with minimal internal resources needing to be dedicated to the move. CSU provided them with the confidence they needed to put the custom SOW into action, and we delivered above and beyond their expectations.”
Established in 1980, CSU Industries, Inc., a certified woman-owned and operated small business, provides thousands of customers worldwide with quality IT equipment and solution designs, HW & SW support and other professional support services. Renowned for its world-class, never outsourced Help Desk – manned 24×7 by a live CSU professional – CSU’s unparalleled support program includes critical 24 x 7 HW/SW maintenance, no cost contract management for hardware still under OEM support, disaster replacement, and remote & on-site system administration services. Headquartered in New York, CSU delivers support solutions to thousands of users throughout the US and in 66 countries around the world. For more information about CSU, visit www.csuindustries.com.
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