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Customer Experience Expert John Birrer Joins Charter Leadership Team

ST. LOUIS Feb. 17, 2011 John A. Birrer

Mr. Birrer comes to Charter from T-Mobile USA, where he most recently served as Senior Vice President of Customer Loyalty. At T-Mobile, he also held positions as Senior Vice President of Customer Service during a time that saw T-Mobile recognized with the J.D. Power and Associates award as "Highest Ranked Wireless Customer Service Provider" for six consecutive years. At Charter, he will act as the change agent for Charter’s customer experience transformation, providing strategic direction and vision for all facets of defining, developing and delivering a superior customer experience.

Mike Lovett

Hendrix College Southern Methodist University

"Actions speak louder than words, and we will act at every level of the organization to enhance our customers’ experience," said Mr. Birrer. "Charter is committed to making continuous service and product enhancements to achieve the longer term goal of becoming our customers’ trusted advisor."

About Charter

the United States charter.com

SOURCE Charter Communications, Inc.

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