BusinessView-OfferAdvisor enables account managers and customer care retention teams to offer customers the optimal offer (or price plan) calculated based on their real usage behavior without compromising service providers’ margins. It is critical for the acquisition of new customers, the retention of existing ones and for identifying up sell and cross opportunities. cVidyaCloud’s On Demand model lowers the risk and cost to the Service Provider whilst delivering the benefits with much faster time-to-market.
“Identifying optimal price plan for customers is becoming increasingly important”, commented Ari Banerjee, Senior Analyst at Heavy Reading. “However, that identification process is becoming extremely complicated due to the surge of price plans and information that needs to be taken into account to identify customers’ changing needs, preferences and behaviour. Using approximation and best guess estimates often leaves high valued customers unsatisfied. By leveraging BusinessView-OfferAdvisor’s powerful forecasting, analysis and business-intelligence components, service providers can now provide personalized and accurate offer that match customer’s needs, using actual usage, rating and billing data and processing them against existing and new offers”.
BusinessView-OfferAdvisor has been launched under cVidyaCloud, cVidya’s umbrella of On Demand Revenue Intelligence solutions for service providers of all sizes. With the On Demand model (a.k.a. Software-as-a-Service or SaaS) cVidyaCloud applications are available via the web for a monthly subscription fee, without the need to own, install and operate any hardware or software. cVidyaCloud users require minimal internal-support in terms of setup, upgrades or on-going operations, allowing service providers to focus their resources on their core competencies.
More information about cVidyaCloud and BusinesView-OfferAdvisor can be found on cVidya’s new website dedicated to its cloud applications – www.cvidyacloud.com. The new site enables customers to learn more about cVidyaCloud services and applications, take a quick demo tour, schedule a live demo, register for thought leadership webinars, subscribe to cVidyaCloud’s mailing list as well as contact cViyda to speak to an expert or to receive pricing.
About cVidya Networks
cVidya Networks is a global leader and innovative provider of revenue-intelligence solutions for telecom, media and entertainment service providers. The company’s product portfolio helps operators and service providers maximize margins, improve customer experience and optimize ecosystem relationships through revenue assurance, fraud and risk management, dealer management, margin analytics, and clearinghouse services. Backed by a team of highly skilled professional experts and consultants, cVidya’s solutions have a proven track record of achieving rapid ROI and lower TCO. With over 130 customers in five continents and an extensive network of regional offices in Europe, North America, Latin America and APAC, cVidya has one of the largest installed bases of revenue-assurance and fraud-management implementations worldwide.