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CyberSource Surveys of eCommerce Fraud Show Mixed Picture in North America, U.K.

MOUNTAIN VIEW, Calif. Jan. 18, 2011 North America

http://photos.prnewswire.com/prnh/19990513/CYBRSOURCELOGO

Canada

Akif Khan

Selected findings from the 2010 surveys

Fraud rate: $2.7 billion $3.3 billion $4.0 billion

Frequency of manual review: North America

Percent of orders accepted after review: North America Doug Schwegman

Order rejection rate:

Use of case management:

Increasing review staff in 2011: North America

Automated detection a top priority:

Fraud changes:

Bruce Frymire [email protected] www.cybersource.com/fraudreport2011

To register for a copy of the U.K. report, please visit : www.cybersource.co.uk/fraudreportregister . Helen Carroll [email protected] .

Austin, Texas September 15th through October 19th, 2010

Vanson Bourne 6 September 2010 1 October 2010

About CyberSource

CyberSource Authorize.Net Mountain View, California Tokyo Europe www.cybersource.com

© 2011 CyberSource Corporation, a Visa company. All rights reserved

Canada $300 billion

SOURCE CyberSource

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