Notable clients added this year as of August 1, 2010 include E Solutions (www.esnet.com), a Florida-based data center operator, as well as Hostican, Bhost, In2Net,Teraswitch and Data102. E Solutions signed a contract for nearly 5,000 devices in late January and completed the full migration in July. Richard Nicholas, CEO of E Solutions Corporation noted that the six key pain point areas that Ubersmith solved for E Solutions include: services billing, usage monitoring, support ticket handling, asset management, and contact information.
“Ubersmith DE makes billing quick, painless and accurate, and support queues are now easier to manage and track,” said Nicholas. “Its streamlined layout and robust automation feature set has made our clients happy with the integrated system. Overall, our business runs significantly more smoothly, and we’ve dramatically improved staff efficiency and revenue, due to accurate billing of support hours and bandwidth utilization.”
Ubersmith’s automation and business management software addresses the needs of data centers and web hosting companies, whose business has grown thanks to major converging business technology trends, including the additional demands on business infrastructure coming from online video and social media, a growing B2B software-as-a-service market (SaaS) market, and the exponential growth of web-enabled mobile devices and other Internet-based offerings. In addition, operational trends toward greater efficiency in service delivery and operating cost reductions continue, in light of the sluggish economic recovery and careful IT business spending. Ubersmith DE, already a leader in the highly automated operations and support management segment, replaces five to seven of the most common applications used by datacenter, webhost and cloud providers. The company estimates its clients represent over 35% of the mid-tier service provider market.
“By addressing the market’s growing needs, Ubersmith continues to maintain the company’s position as the automation leader in streamlining service provider operations across the lifecycle of datacenter operations, assets, and customers,” says Dan Cech, CTO of Ubersmith.
The company released Ubersmith DE Version 1.8 in late July, featuring natural language search and other cost- and time-saving enhancements for credit card processing, managing large data sets, and expanded virtualization features to manage cloud and hybrid offerings via the Virtuozzo API.
Automation for virtualization and cloud was introduced in March with Version 1.7. The company meets the needs of all sizes of service providers, from startup cloud providers all the way to the largest ISPs and enterprises.
Ubersmith is a pioneer in Web-based automation for the global web hosting, data center and service provider industries and the market leader in automated data center management tools among businesses generating $1 – $20 million in revenue from cloud, virtual hosting, and dedicated servers offerings. Founded in 2003 and based in Troy, NY, the privately-held company was the first to offer automated billing and monitoring of server usage to the IT infrastructure industry. The company is the only company serving a significant share of the market with a single-platform workflow solution offering real-time billing of bandwidth and overage usage, alongside mission-critical features to automate device lifecycle management, customer relationship management (CRM), support and trouble ticket resolution, real-time performance monitoring, and advanced profitability evaluation and business reporting.
Please visit our website at www.ubersmith.com.
MEDIA CONTACT: Rosally Sapla 646.257.3868 dir / 917 969 7483 mbl / [email protected]