NEW YORK Feb. 9, 2011
Inveneo focuses on organizations that provide vital education, healthcare, economic development, and relief services to rural and underserved communities in the developing world. Inveneo is growing an ecosystem of IT entrepreneurs who are recruited, trained, and certified to provide local project leadership, installation, and ongoing support for these organizations.
Working together as philanthropy leaders, Deloitte and the Salesforce.com Foundation teamed to deliver software and services to Inveneo on a pro bono basis. The project enabled Inveneo to streamline its business processes so it can scale its partner network and expand its reach. For example, the combined solution made self-service possible for Inveneo’s lead, RFP, and quote-to-order processes globally.
Having one central location for equipment serial numbers as well as client and partner information enables Inveneo to locate clients, partners, and equipment much faster. In addition, the system makes it easier to communicate with partners through the Partner Relationship Management (PRM) system, or Partner Portal. The portal streamlines communication through workflows and also provides a medium that simplifies communication — a special benefit for partners for whom English is not their first language.
Kristin Peterson Africa
The increased efficiency provided by the collaboration between Deloitte and the Salesforce.com Foundation allows Inveneo the freedom to refocus some of its internal resources back to core functions. As a result, less time is spent managing partners and tracking sales leads, which allows staff members to concentrate on fundraising and service delivery.
About the Salesforce.com Foundation
Inveneo is a 501(c)(3) nonprofit social enterprise whose mission is to help rural, underserved communities get connected and get empowered through Information and Communications Technologies. We work with NGOs, multilaterals, and government organizations that deliver education, healthcare, economic development and relief services to communities; and enable them to effectively serve people in need through technology access. With projects in Haiti, sub-Saharan Africa, and south Asia, we specialize in delivering the right solutions for challenging environments, and building local capacity through skills development to deliver the technology locally and sustainably.