LONDON March 1, 2011 performance, knowledge and learning management systems
Delphi provides its workshops and garages with the right diagnostic software, tools, training and information, enabling them to carry out satisfactory repair services on modern diesel vehicles.
EKP enables Delphi to effectively provide end-to-end support to its extended enterprise model of workshops and mechanics to improve efficiency, reduce costs, and manage associated risks.
Efficiently Managing and Supporting a Global Network
Delphi established the Delphi Service Center Program to equip independent garages with the requisite knowledge necessary to operate successfully.
"We initially wanted a learning management system just for training the independent garages under our DSC program. With EKP, we got that and much more," explained Borley.
"We now have EKP as a franchise administration system as well, which simultaneously helps us reduce costs, upgrade our franchisees, lighten the administrative burden on our regional Technical Partners, protect our proprietary information better, and even manage our franchise standards more effectively."
"EKP’s payment gateway integration also facilitates the collection of receivables online, making it more convenient for Delphi, its franchisees, and clients to settle accounts."
Achieving Success Across the Extended Enterprise
Increased globalization and competition have stimulated the rapid growth of extended enterprise business models — supplier, partner and distributor networks, as well as client support channels — driving the need for effective extended enterprise management systems.
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