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Diebold’s Industry-Leading Monitoring Software and Service Capabilities to Manage More Than 17,000 Bank of America ATMs

NORTH CANTON, Ohio Jan. 27, 2011

The OpteView Resolve management solution allows a two-way dialogue that enables the software to proactively detect events, identify root causes and execute pre-determined workflows or action plans–essentially automating and overseeing all of the processes involved in managing and operating a self-service network including remote diagnostics, self-healing and corrective actions.  Additionally, the OpteView Resolve management solution provides customized dashboard reporting and enables proactive business intelligence gathering.

OpteView Resolve was developed to provide technological enhancements for secure remote monitoring and repair of self-service terminals along with more sophisticated automation tools and reporting capabilities. It enables monitoring and management of IP-connected networks with one system, providing advanced diagnostics and configurable business processes. The application is designed to interact with external systems enabling automatic escalation, notification and reporting.

Charles E. Ducey, Jr. North America

About Diebold

Canton, Ohio

SOURCE Diebold, Incorporated

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