DSCI's iPBX Call Center service automatically distributes incoming calls from a central phone number to a designated group of call center users, known as "agents." A DSCI customer can configure their iPBX Call Center so it routes calls to their agents in the manner that makes the most sense for their business.
Because the iPBX Call Center resides on DSCI's Hosted Communications Network, it eliminates the time and expense needed for the customer to maintain a call center system on their premises. What's more, iPBX Call Center agents are not restricted to one office; they can answer queued calls from branch locations or even from home.
Today, DSCI introduces its newest call center service package: the iPBX Premium Call Center. Compared to the existing iPBX Standard Call Center, the iPBX Premium Call Center package allows 10 times as many calls in the queue – up to 525. It includes all of the Standard features, plus outbound calling, DNIS prioritization, emergency escalation, and other enhanced options to facilitate handling a large call volume.
Additionally, DSCI has launched a suite of call center applications, available with both the Standard and Premium packages, to provide customers with greater functionality. Two web-based clients, the iPBX Call Center Agent Client and the iPBX Call Center Supervisor Client, provide integrated online dashboards with advanced call management and reporting tools. Also, a new custom reporting module allows call center managers to generate comprehensive statistics on any aspect of queue and agent performance.
"DSCI's iPBX Call Center will empower you to connect with as many of your customers as possible – greatly increasing their satisfaction," said Sean Dandley, president and CEO of DSCI Corporation. "The iPBX Call Center is proof of DSCI's ongoing commitment to provide each of our enterprise customers with the best overall solution to meet their communications requirements."
For more information on the iPBX Call Center from DSCI, visit www.dscicorp.com/callcenter or call 866-GET-DSCI (866-438-3724).
About DSCI Corporation
DSCI Corporation was founded on the notion that its enterprise customers deserve better than the dated technology and impersonal customer service prevalent in the telecom industry. Since 2000, more than 1,100 organizations across New England have harnessed the power of DSCI's Hosted Communications Network for the most advanced voice, data, and Internet services available. DSCI backs its services with a zealous commitment to customer support, including a 100% network uptime guarantee and 24/7/365 Customer Care. Learn more at www.dscicorp.com or call 866-GET-DSCI (866-438-3724).
Stacey Corbin, Marketing Communications Specialist
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