NEW YORK May 21, 2012 www.fulcrum-mktg.com
The Fulcrum Claims Manager, previously used in call centers managed by Fulcrum or its clients, is now available to Fulcrum clients on a software as a service (SaaS) web application. It facilitates the registration of products covered under extended service plans and the administration of claims under those plans.
The latest version allows end customers to register products and extended service plan coverage on their own. If they need to initiate a claim under their service plan, consumers can also initiate service and even arrange for return shipping of an item for repair or replacement.
Several of Fulcrum’s clients have already deployed the new version and more are expected to add these self-service capabilities in the coming months.
New York City Fairfield, Conn. www.fulcrum-mktg.com