Washington, DC-MD-VA-WV – In an effort to do their part in these uncertain economic times, the owners of Thomas E. Clark have established an Evening Service Program which allows customers to pre-schedule service appointments at the regular time rates. Evening Emergency Service remains offered at a premium cost.
“We noticed an increasing reluctance to miss work from our current customers, which led us to establishing this program”, said owner Mike Hartman. “This will help those who just can’t make a daytime appointment.”
The program has been in the testing phase for the last 6 months and has received great reviews from those who have used it. Clark has employed a Nighttime Dispatcher, who is in the office until 9pm, to help defray the confusion and delay that is sometimes experienced with answering services. While Clark has contracted a top-notch answering service, it realizes that the customer prefers talking to a company employee that is in direct contact with field personnel and management. For that reason alone, Clark has resisted the use of answering machines. “You will ALWAYS talk to a person when you call us”, adds Hartman. “We just wouldn’t have it any other way.”
What makes the program work is the willingness of current employees to change their work schedule in order to accommodate the customers. The people at Thomas E. Clark are very aware of what’s going on in the industry and continue to lead with programs like this.