The company had been utilizing a basic multi-line telephone system which had a limited set of features and which experienced technical problems on a regular basis. Tom Maino, Operations Manager at Family Ford, had to simultaneously troubleshoot with several organizations anytime problems arose. "I found myself dealing with three different vendors, the hardware company, my phone carrier, and Verizon, all blaming each other," Tom explained. "I felt like I was always running around in circles with no help," he later added.
The company wanted an Auto Attendant to help with the call flow, but also needed direct extension dialing and a way to manage their call queues. They had several different departments that needed to be accessible and different individuals within those departments where calls would need to be routed. Most importantly, they wanted the ability to make changes on their own as needed. NBS V.o.I.C.E. Manager’s Administrative Portal, with its Call Flow Manger and Queue Manager tools, made the initial implementation easy, with later changes made just as easily. "To this day we are tweaking the system to make my business run more efficiently, and as always NBS is there suggesting solutions and giving us guidance on the best way to get it all done," Tom stated.
"It has been our experience when implementing these types of hosted solutions for businesses nationwide that most customers are pleasantly surprised by the level of customization we can provide and the significant increases in productivity that result," stated NBS' President Russell Markmam. "A reduction in the total cost of ownership often justifies use of the NBS V.o.I.C.E. platform, but the fact that end users can just do so much more with a hosted system is what keeps their business with us," he later added.
"After the initial quote I was able to see the cost savings, but I was even more impressed with how much added functionality I would be getting with the new service and system," Mr. Maino commented. "All in all, my experience with the members of NBS has been a pleasant one, this has been the first time I have felt appreciated for my business after the sale. They went above the call of duty and made me feel like a valued business partner and not just a customer," he added.
From cabling and wiring to integration of the required CPE and provisioning of the various service elements, NBS works with the customer to make the installation process as simple and painless as possible. NBS deploys its Hosted V.o.I.C.E. service nationwide for small to large sized businesses with satellite offices and remote tele-workers, as well as multi-dwelling unit (MDU) housing applications. NBS’ hosted and SIP trunking solutions not only cut costs but also add significant functionality and flexibility.
Founded in 1984, NBS provides a wide variety of voice, data, and Internet services to a diverse customer base that includes residential, small business, and large corporate clients. NBS interfaces with several major carriers including Verizon, CenturyLink, AT&T, Paetec, XO and FPL FiberNet. The company’s V.o.I.C.E. (Voice over Internet Communications Exchange) platform is a full-featured VoIP network, which provides hosted and SIP trunking services to wholesale, commercial, and residential customers nationwide. Through their own network and those of their carrier partners NBS provides MPLS, Private Line, and Dedicated Internet Access ranging from DSL through Gigabit Ethernet. This unique mix of powerful capabilities and flexible implementation options allows NBS to integrate various services from multiple carriers and to provide unified communications through a one-stop-shop approach.
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Click here to read the full story: Family Ford Chooses NBS Hosted IP PBX Solution