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FirstEnergy’s New Online Outage Maps Provide Customers Fast, Accurate Outage Updates as Severe Weather Hits Region

AKRON, Ohio April 23, 2012

FirstEnergy’s "24/7 Power Center" maps are accessible on desktops, smart phones and mobile devices.  The user-friendly system features industry-leading mapping technology to quickly search for power outages by state, county, community or zip code.  The maps also include links that allow customers to report service interruptions.

Ohio Pennsylvania New Jersey Maryland New York West Virginia

During major storm events or other emergencies, the maps will feature a prominent alert with links to outage-related news, safety reminders, and other important information.

To make the 24/7 Power Center maps even more customer-friendly, additional enhancements are planned later this year, including more detailed estimated restoration times during large-scale weather events, and the ability for customers to receive outage communications updates via text messaging and email.

The maps can be accessed from the FirstEnergy website – firstenergycorp.com/outages – and are also available from each of the 10 operating company websites.

When the power goes out, it’s important that customers report the outage to their operating company by calling 888-LIGHTSS (888-544-4877).  Or, customers can use the "Report an Outage" link on FirstEnergy’s outage web page.   

www.firstenergycorp.com/newsroom/social_media

Edison, Pennsylvania

www.firstenergycorp.com

 

SOURCE FirstEnergy Corp.

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