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ForeSee Results Report: E-Gov Transparency, a Year in Review

ANN ARBOR, Mich. Feb. 22, 2011 ForeSee Results E-Government Transparency Index

Federal agency websites with high online transparency scores have substantially higher satisfaction overall than sites with low transparency scores.  In addition to its impact on customer satisfaction, online transparency is linked to desirable future behaviors such as trust in government, repeat visits to the website, word of mouth recommendation, and utilization of the website as a primary resource.  Each of these behaviors has the ability to increase government efficiency by driving traffic toward the most efficient channel for serving the public.

online transparency

Larry Freed

American Customer Satisfaction Index ACSI

http://www.foreseeresults.com/research-white-papers/

ABOUT FORESEE RESULTS

As the leader in customer satisfaction measurement, ForeSee Results captures and analyzes voice-of-customer data to help both private-sector and public-sector organizations increase loyalty, recommendations and marketing value.  Using the methodology of the American Customer Satisfaction Index (ACSI), ForeSee Results identifies improvements across all channels and touch points that drive satisfaction.  With over 58 million survey responses collected to date and benchmarks across dozens of industries, ForeSee Results offers unparalleled expertise in citizen satisfaction measurement and management for the federal government.

Ann Arbor, Michigan www.ForeSeeResults.com www.ForeSeeResults.com/connect.html

ABOUT ACSI

the United States University of Michigan Ross School www.theacsi.org

FOR MORE INFORMATION

Chaat Butsunturn, Kearns & West

[email protected]

415-391-7900  x114

or Sarah Allen-Short, ForeSee Results

[email protected]

734-327-3852

SOURCE ForeSee Results

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