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Frost & Sullivan Recognizes TeleTech for Customer Value Enhancement in the Contact Center Outsourcing Solutions Market

MOUNTAIN VIEW, Calif. Feb. 2, 2011 TeleTech


Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the ROI that customers receive from its services or products. The award recognizes TeleTech’s focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.

In addition to lead generation, customer acquisition, and account management solutions, TeleTech has introduced three new products to help drive additional revenue for its clients – service-to-sales, small and medium business (SMB) sales, and public sector sales. These offerings round out TeleTech’s integrated solutions suite and fill a critical need in today’s demanding market, where clients are seeking true partners that accelerate growth by way of added sales conversions, as well as through up-sell and cross-sell activities.

Michael DeSalles

TeleTech has also enhanced strategic value for its clients through partnerships with:

  • Cisco, to host telephony and infrastructure for the Customer Interaction Cloud (CIC), a multichannel contact center solution made available by Cisco and This is an important industry development, as it makes a sophisticated enterprise-level SaaS solution affordable for small- and medium-sized companies.
  • Lithium Technologies, the leading provider of social customer solutions. Announced in July, 2010, this alliance integrates Lithium’s social customer suite with TeleTech’s customer management expertise and skills. This will accelerate TeleTech’s competitive positioning by leveraging social customer networks as a channel for enhanced customer service, retention, marketing, sales and new revenue opportunities.

With innovative, industry-leading customer value enhancement programs, TeleTech will continue to deliver solutions that elevate the customer experience, promote stronger brand loyalty, and bring about high levels of sales performance and profitability for the company and its clients. In recognition, Frost & Sullivan is proud to present TeleTech with the 2010 North American Frost & Sullivan Award for Customer Value Enhancement in the contact center outsourcing market.

Frost & Sullivan’s Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

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SOURCE Frost & Sullivan

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