The global operating support system (OSS) and business support system (BSS) market is deriving immense growth from developments in the telecom industry and the rising demand for customer care services. In 2013, the global OSS/BSS market stood at US$21.86 billion. Over the period from 2014 to 2020, the market is expected to expand at a CAGR of 12.7% and reach US$49.78 billion by the end of 2020.
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Service Assurance Solutions to Drive Global OSS Market
In 2013, the OSS market was driven by the demand for service assurance and service fulfillment solutions. North America and Europe emerged as the key consumers for OSS. In the coming years, the global OSS market is likely to be dominated by the service assurance solutions segment, whereas the service fulfilment solutions segment is also expected to report significant growth. The soaring demand for constant high-speed connectivity from North America and Europe is projected to drive these market segments in the near future.
Further, service quality standards for telecom services that have been regulated by several telecommunications authorities all over the world have encouraged network operators to employ service assurance as well as service fulfillment solutions in the services they provide. The global OSS market is expected to grow at a CAGR of 11.5% from 2014 to 2020.
On the other hand, network design and network monitoring dominate the OSS markets in Asia Pacific, Latin America, and Africa, owing to the rapid development of the communications infrastructure in these regions. Analysts expect that the launch of high-speed networks can further stimulate the OSS solutions market in these regions. The global OSS market is likely to develop at a CAGR of 11.5% during the period between 2014 and 2020.
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Customer Management Solutions to Maintain Dominance in Global BSS Market
The customer management solutions segment dominated the global BSS market in 2013 and is projected maintain its dominance in the near future. However, the decreasing average revenue per user in Asia Pacific and the Rest of the World and high investment in infrastructure are expected to fuel the demand for revenue management solutions significantly in the coming years.
Apart from this, the increasing churn rate of subscribers and the rising number of fraud cases have encouraged communications service operators to employ highly developed revenue management systems such as collection management, billing management, fraud management, and several others.
Latin America and MEA Regions to Lead Global OSS/BSS Market in Future
North America dominated the global OSS/BSS market in 2013. However, in the coming years, the highest development is expected in the markets of Latin America and the Middle East and Africa. This will occur as a result of the shift in the focus of communication service operators from developed markets to emerging ones. This move is expected to give rise to a greater degree of competition in the developing markets and create lucrative opportunities for further market growth. Additionally, the rise in internet and cellular penetration in these regions is expected to fuel the demand for OSS in the near future.
The global OSS/BSS market is highly fragmented and extremely competitive in nature. Amdocs Ltd., Oracle Corp., Tech Mahindra Ltd., Accenture, Hewlett-Packard Co., IBM Corp., Tata Consultancy Services Ltd., Telefonaktiebolaget LM Ericsson, and CSG Systems International Inc. are the major companies operating in this market. Mergers and acquisitions as well as partnership with network operators is the latest trend in this global market in order to sustain a competitive edge and for further expansion in businesses.