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Global OSS/BSS market to be worth US$ 49.78 billion by 2020

Operation support systems (OSS)/Business support systems (BSS) are used by telecommunications service providers in order to manage their network as well as their customer base. Effective utilization of available resources while ensuring optimal user experience entails services such as order management, provisioning, customer relationship management (CRM) and billing among others, which collectively make OSS/BSS market. Additionally, these systems are used for supporting several end-to-end services in the telecommunication industry. The OSS and BSS solutions are responsible for their respective service offerings. For instance, OSS is responsible for managing faults in the network, configuration, security and service assurance among others. BSS is responsible for managing rating, billing, revenue assurance, business intelligence, product management, fraud management and customer management among others. Moreover, BSS is basically customer oriented system and OSS is network oriented system.

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The global OSS/BSS market is segmented on the basis of process types namely, OSS and BSS. The OSS market is further classified on the basis of applications such as network design, network monitoring, service assurance and service fulfillment. The BSS market is further classified into sub-segments namely, customer management, revenue management, product management and order management. The global market for OSS solutions is dominated by service fulfillment and service assurance solutions. The global BSS market is led by customer management solutions.

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This report segments the global OSS/BSS market in terms of geography into North America, Europe, Asia Pacific, and Rest of the World. Each market segment has been studied on the basis of revenue (US$ Billion) from 2012 to 2020, wherein 2012 and 2013 are actual market size estimates. Values for 2014 – 2020 are forecast values, provided that market dynamics remain congruent to assumption taken into consideration. The report provides an in-depth analysis of market dynamics by studying the various factors expected to drive and restrain the industry growth over the six years of forecast period ending 2020. It also explores the potential opportunities that are estimated to serve as key market entry motivators over the forecast period.

Increasing adoption of convergent billing systems, rising demand for customer care services and the growing telecommunication industry across the globe are among the key factors driving this market. The rollout of next generation operation support service (NGOSS) offers potential opportunities for existing market players. However, the regulatory issues and complexities in integration of advanced systems with the existing systems are the major factors hindering the growth of the market.

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There are variations in growth pattern across different geographies. These variations exist in terms of technologies used and applications preferred. This report is thereby produced to give a detailed overview of the ongoing trends in the market. The report includes value chain analysis to better understand the factors influencing market, by studying the key participants across the supply chain. It also includes Porter’s five forces analysis to analyze the degree of competitiveness in the market by determining the bargaining power of buyers and suppliers, as well as the threat from new entrants and substitutes. Market attractiveness analysis has been included in the scope of the study in order to benchmark the regional market segments on the basis of market size, growth rate, and comparative attractiveness. Additionally, this research is specially designed to estimate and analyze the demand and performance of the OSS/BSS market in global scenario.

The competitive profiling of the key players includes the company overview and financial overview, business strategies adopted by them, and their recent developments which can help in assessing competition in the market. The study includes company market share analysis in order to identify major market players and key strategies employed by them for sustaining in the industry. Key participants include Amdocs, Inc., Telefonaktiebolaget L. M. Ericsson, Accenture PLC, Hewlett Packard Company, Oracle Corporation, IBM Corporation, Tata Consultancy Services Limited, Alcatel Lucent S.A., and Tech Mahindra Limited among others.

Global OSS/BSS Market Segmentation:

Global OSS/BSS Market, by Process Type


Network Design

Network Monitoring

Service Fulfillment

Service Assurance


Customer Management

Revenue Management

Product Management

Order Management

Global OSS/BSS Market, by Geography

North America


Asia Pacific

Rest of the World

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