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HelpSTAR Software Featured in 5th Edition of Computer User Support Textbook

OAKVILLE, Ontario April 26, 2012   HelpSTAR Fred Beisse A Guide to Computer User Support for Help Desk and Support Specialists, 5th Edition.

Fred Beisse Lane Community College Eugene, Oregon Guide to Computer User Support for Help Desk and Support Specialists

Fred Beisse

The fifth edition of the book focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client’s specific needs and training end users. HelpSTAR was selected because it provides students with exposure to software features they can expect to use in their first job as a user support specialist.

Igal Hauer

Sample Chapter 6
Appendix B

About HelpSTAR:

www.helpstar.com


Kim Dearborn
Nadel Phelan
[email protected]

 

 

 

                                                            

SOURCE HelpSTAR

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