ARMONK, N.Y. Jan. 27, 2011 IBM
As part of today’s news, IBM announced partnerships with Ariba and SugarCRM that will help clients take advantage of social commerce and customer relationship management (CRM) in the cloud.
Australian Bureau of Statistics C&D Foods Crawford & Company FIDM/Fashion Institute of Design & Merchandising General Milling Corporation General Motors Components Holdings Zoo and Aquarium Association of Australia
Today’s news reinforces IBM’s Cloud leadership in helping clients to create better business outcomes leveraging public, private and hybrid cloud approaches.
Transforming Collaboration and Business Processes in the Cloud
By adding business partner integrations, LotusLive delivers more cloud-based options to simplify and improve everyday business activities. IBM LotusLive offers integrated applications from business partners that are designed to help companies of all sizes, in every industry, work more efficiently and effectively.
Today, IBM is announcing two new partnerships with SugarCRM and Ariba, delivering integrated applications that deliver Cloud collaboration within CRM and commerce applications.
SugarCRM, a leading provider of open source CRM software, is integrating LotusLive into its customer relationship management application. The combined offering will help sales more effectively collaborate with prospects and customers during lead generation, lead-to-cash and issue resolution processes. For example, a sales agent can now instantly launch a LotusLive online meeting with key prospects right from the Sugar application, and quickly and easily share important files and information with a few simple clicks.
This capability provides a more streamlined experience for the prospect, creates greater visibility into account activity, and increases CRM user productivity, which can shorten sales cycles and increase revenue for sales organizations. The new service is expected to be available during the first half of 2011.
With today’s news, Ariba is integrating LotusLive into its Ariba Discovery service. Ariba Discovery is a free, easy-to-use service that provides access to more than 325,000 sellers in more than 400 business categories. Ariba Discovery for LotusLive lets buyers and sellers more easily collaborate through online meetings, and through web conferences, online chats, and sharing documents, resulting in improved communications and faster decision making. The service is expected to be available during the first half of 2011.
Accelerating Cloud Collaboration in Organizations Around the Globe
Organizations including C&D Foods, Crawford & Company, the Fashion Institute of Design and Merchandising, General Motors Components Holdings LLC and General Milling Corporation have adopted IBM’s cloud based email offerings.
New York Michigan Indiana Delphi
GMCH wanted a cloud solution that would meet GM’s requirements for performance and reliability without the capital expenditure necessary to run email in-house. They chose LotusLive Notes for the flexibility of the service and because of IBM’s enterprise experience. GMCH has also purchased LotusLive Connections to facilitate social networking and collaboration between employees in the Cloud.
Ireland Europe the Netherlands
Fashion Institute of Design & Merchandising California
FIDM’s goal was to offer its students with email accounts that provide a consistent domain so the administration and faculty could communicate with the student body more effectively. In FIDM’s eLearning program, where most of the interaction between students and teachers happens electronically, LotusLive provides a consistent and reliable user experience for the entire class which facilitates more effective communication.
FIDM also wanted to ensure that its students had a professional email account to use when applying for internships or jobs. Prior to moving to LotusLive iNotes, students used their free, personal email accounts and the administration did not always have the correct email address for every student on campus. LotusLive helps the students and faculty stay in touch with each other more efficiently.
the Philippines Philippines
The company adopted LotusLive’s complete collaboration suite to provide its employees with cloud-based e-mail and advanced collaboration tools. Moving e-mail to the cloud with LotusLive Notes allows the company to expand IT resources while still having access to business-class messaging and the latest technologies from IBM. GMC also purchased LotusLive Engage for web conferencing and other collaboration capabilities such as file sharing, instant messaging and activity management, to promote greater collaboration among its widely dispersed workforce and its partners and vendors.
For example, the Australian Bureau of Statistics (ABS) adopted LotusLive across its 3,200 person organization for increased project collaboration with other international statistical agencies. The ABS are members of several international networks developing standards and applications for statistical processing. By adopting LotusLive Engage, the international project teams have been able to quickly share skills and intellectual property and assets, design and co-develop statistical standards and applications — all within a secure, cost-effective environment that LotusLive provides.
Australia Australia New Zealand
The Association has adopted LotusLive Engage as its collaboration platform to support more than a 100 species programs that involve teams implementing best practice policy across the region. The Association has found the platform to be secure and easy to use and a good way of disseminating current information and collecting feedback.
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